Christine Bailey Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham-Chapel Hill Area

Member of operations leadership team responsible for building and managing Patient Services contact center to support Alzheimer's disease education, ADUHELM product, and Biogen Support Services program information. • Hired, onboarded, and trained 200+ frontline staff. Defined new hire training curriculum for frontline and supervisory staff. Launched and executed new hire virtual training program. Developed and executed pre and post launch training plans. Collaborated with Learning and Development team to organize and deliver 8 customized training programs. Tracked, reported and managed training compliance metrics. Created tools, plans, and resource materials to support Alzheimer operations training activities.• Developed, implemented and managed metrics to assess individual performance. Created and implemented Alzheimer Operations leadership playbook.• Key interface for Project Management Organization, acted as advocate and communications expert from larger Operations perspective on operational strategies and tactics; developed requirements for tools, prioritization assessment, and defining resourcing requirements. Led and executed various departmental-scope operational focus projects with cross-functional workgroup impact to shape new and/or enhance work processes. Created, implemented, and maintained operational documentation including departmental procedures, communication templates, and talking point scripts. • Supported directors by providing appropriate insight, conclusions and next steps identified Facilitated discussions amongst leadership on matters relating to departmental issues, programs, strategies and goals.

Commercial liaison and project manager for Precision Medicine business. Responsible for aligning technical resources, processes, and systems to support Precision Medicine products and customer projects. • Served as commercial operations SME in cross-functional workgroup responsible for streamlining clinical sample processing and results reporting. Reduced overall processing time 33%; automated generation of patient results report to increase on time performance score to 97%; strengthened information flow between commercial and technical teams to unify customer-centric behavior across departments and improve the customer experience. • Implemented Precision Medicine CRM (Salesforce) to create sustainable operational capability for managing sales and marketing activities, tracking customer orders, and providing data for business forecasting and reporting.

Principal liaison to Biopharma business functions and supply chain partners to drive execution and optimization of Biopharma order to cash processes, systems, and principles that empower customer relationship and support cost efficient operations. Managed system and information flows within complex enterprise to ensure seamless customer experience, consistent business performance, and achievement of revenue goals. • Identified, implemented process and system improvements aimed at increasing efficiency, improving business productivity and reducing operation costs. • Reviewed, standardized and documented workflows to promote consistent and compliant execution of commercial activities in accordance with business, quality and regulatory processes/ policies. • Collaborated with management to define and measure KPIs. Developed process and system for tracking and reporting KPIs. Provided periodic analysis and insights of KPI results to senior management.• Built delivery routes and shipping options for Biopharma products to ensure cost effective and efficient transport of goods. • Maintained customer forecasts and inventory data to provide input to production planning for customized products. • Organized, monitored, and managed the delivery order cycle.• Daily, weekly, and/or monthly reporting of customer shipment performance and scorecards.• Provided supply chain expertise and insights to the Biopharma Commercial team.

Practice manager responsible for managing multi-million dollar consulting practice providing physician peer review and medical staff services to accredited hospitals throughout the U.S. Responsible for day-to-day operations of the practice, project management and delivery of services, and client relations management. projects, including statement of work, deliverables, resource scheduling, billing and expense management. Excellent organization and communication skills as demonstrated by completion of 12 engagements per month, logistics coordination for 3-5 physician consultants, and consistent forecast and management of booked business to meet/exceed monthly revenue target.

Executive assistant providing operational and administrative support to Vice President Online Sales responsible for $75 million division of Lexis Nexis.