C Baker Email & Phone Number

Columbus, OH, US

• Provided guidance and direction to clinicians.
• Supervised daily operations of phones.
• Managed workflow to ensure daily goals were met.
• Problem solved and provided further customer service to assist clinicians with varying issues.
• Reviewed clinician documentation of crisis and homeless hotline calls to ensure quality.
• Trained licensed clinicians in day to day operations of homeless hotline, mental health crisis line, and 988 Lifeline, and their systems as well as phone and tech operation regularly.

• Provided guidance and direction to coworkers as PRN/interim team lead.
• Supervised daily operations of phones.
• Managed workflow to ensure daily goals were met.
• Problem solved and provided further customer service to assist clinicians with varying issues.
• Ensured proper documentation of crisis and homeless hotline calls.

• Trained licensed clinicians in day to day operations of homeless hotline and its systems as well as phone and tech operation.
• Provided “superuser” technological support for phone system.
• Triaged via phone by analyzing severity of call and determined appropriate crisis or non-crisis services.
• Provided intake and information on internal crisis services.
• Dispatched appropriate internal and external crisis services for clients when needed.
• Provided brief interventions, de-escalation, safety planning, and problem solving for callers while expressing compassion, concern, and expertise.

Grove City, Ohio

- Communicated effectively and ethically with other professionals- Engaged with clients in a trauma informed setting- Intervened in crisis situations to provide support and deescalate- Monitored client behavior, mood, and affect- Ensured safety in environment (including food safety).- Performed periodic bed checks according to procedure- Engaged in crisis.

Columbus, Ohio

- Communicated effectively and ethically with other professionals in integrated care concerning patients- Engaged with clients on referral and independently to establish care- Provided case management- Saw patients on an ongoing basis- Scheduled and managed patient care in an EHR system- Participated in maintenance of a topic centered care group- Responded.

Columbus, Ohio Area

- Held keys to two regional stores- Opened and closed stores independently - Upheld cleanliness and stock policy and ensured associates also did- Took orders for and decorated custom cookie cakes according to policy standards- Promoted deals and specialty products- Trained new associates - Maintained an accurate and neat register- Ensured machines and.

• Photographed clients according to Lifetouch standards
• Provided prompt and excellent customer service
• Sold photo packages according to Lifetouch policy
• Opened and closed store independently
• Maintained register and sales goals
• Captured precious life stories and memories creatively and quickly for each guest to their satisfaction

Columbus, Ohio Area

• Inputted graded student data into OSU academic course management system
• Answered student questions during class time and helped teach
• Researched and adapted course material based on newest studies and designed course work
• Assisted teaching Human Sexuality (Psych 2333) and Psychology of Gender (Psych 4543) simultaneously

Chesapeake, OH

• Tutored students grades 5-8 in all subjects and standardized testing improvement
• Assisted in office duties (i.e. answering phones, making copies, attendance of students)

Master Of Social Work - Msw, Social Work, 3.9

Bachelor Of Arts (B.A.), Psychology, 3.8

Activities and Societies: The Ohio State University Humanities Scholars, FemUNITY, Buckeye Business Professionals

Post Secondary Enrollment Options