C Baker Email & Phone Number

Columbus, Oh, Us

• Provided guidance and direction to clinicians.• Supervised daily operations of phones.• Managed workflow to ensure daily goals were met. • Problem solved and provided further customer service to assist clinicians with varying issues.• Reviewed clinician documentation of crisis and homeless hotline calls to ensure quality. • Trained licensed clinicians in day to day operations of homeless hotline, mental health crisis line, and 988 Lifeline, and their systems as well as phone and tech operation regularly. • Assembled and planned training resources and structure for new clinicians.• Provided “superuser” technological support for varying service software and hardware, including phone systems, chat systems, etc. • Provided clinician support in rollout of 988 as a recently established 988 Crisis Center.

• Provided guidance and direction to coworkers as PRN/interim team lead.• Supervised daily operations of phones.• Managed workflow to ensure daily goals were met. • Problem solved and provided further customer service to assist clinicians with varying issues.• Ensured proper documentation of crisis and homeless hotline calls.

• Trained licensed clinicians in day to day operations of homeless hotline and its systems as well as phone and tech operation.• Provided “superuser” technological support for phone system.• Triaged via phone by analyzing severity of call and determined appropriate crisis or non-crisis services. • Provided intake and information on internal crisis services.• Dispatched appropriate internal and external crisis services for clients when needed.• Provided brief interventions, de-escalation, safety planning, and problem solving for callers while expressing compassion, concern, and expertise. • Performed administrative phone duties such as answering inquiries on services and company and routing calls to appropriate departments. • Provided timely and detailed clinical and non-clinical documentation of services rendered.• Operated live crisis chats and provided appropriate services to those chatting.• Participated in follow up activities with clients discharged from services, including cards and phone calls. • Provided emotional support to those in distress due to overwhelming current event and to older adults. • Maintained resources for people for varying issues, including mental health, substance use, homelessness, and other aid. • Triaged calls for Homeless Hotline and assessed caller’s situation to determined appropriate diversion, resources, or placement into shelter. • Coordinated shelter placement for clients.• Triaged and scheduled for linkage assessments.

Grove City, Ohio

- Communicated effectively and ethically with other professionals- Engaged with clients in a trauma informed setting- Intervened in crisis situations to provide support and deescalate- Monitored client behavior, mood, and affect- Ensured safety in environment (including food safety).- Performed periodic bed checks according to procedure- Engaged in crisis prevention

Columbus, Ohio

- Communicated effectively and ethically with other professionals in integrated care concerning patients- Engaged with clients on referral and independently to establish care- Provided case management- Saw patients on an ongoing basis- Scheduled and managed patient care in an EHR system- Participated in maintenance of a topic centered care group- Responded to patients in health visits who required mental health care (including those in crisis)- Assessed patient mental health- Generated and maintained care plan and patient goals- Shadowed licensed social workers in their patient interactions

Columbus, Ohio Area

- Held keys to two regional stores- Opened and closed stores independently - Upheld cleanliness and stock policy and ensured associates also did- Took orders for and decorated custom cookie cakes according to policy standards- Promoted deals and specialty products- Trained new associates - Maintained an accurate and neat register- Ensured machines and ovens were maintained. - Performed quick and exemplary customer service with a smile. - Handled guest complaints. - Independently performed end of day and start of day money tasks and deposits.

• Photographed clients according to Lifetouch standards • Provided prompt and excellent customer service• Sold photo packages according to Lifetouch policy• Opened and closed store independently• Maintained register and sales goals• Captured precious life stories and memories creatively and quickly for each guest to their satisfaction

Columbus, Ohio Area

• Inputted graded student data into OSU academic course management system• Answered student questions during class time and helped teach• Researched and adapted course material based on newest studies and designed course work• Assisted teaching Human Sexuality (Psych 2333) and Psychology of Gender (Psych 4543) simultaneously

Chesapeake, Oh

• Tutored students grades 5-8 in all subjects and standardized testing improvement• Assisted in office duties (i.e. answering phones, making copies, attendance of students)

Master Of Social Work - Msw, Social Work, 3.9

Bachelor Of Arts (B.A.), Psychology, 3.8

Activities and Societies: The Ohio State University Humanities Scholars, FemUNITY, Buckeye Business Professionals

Post Secondary Enrollment Options