• Booking & programming a variety of events for the company.• Negotiating with key stakeholders to secure profitable events for the company.• Deliver marketing campaigns to drive ticket sales and audience engagement.• Meet key attendance targets through successful event promotion in order to generate profit.• Represent The Leadmill at industry networking events and build relationships with key stakeholders including agents and external promoters. • Implement marketing support for shows and events to drive ticket sales, income and profit for the company.• Manage event budgets• Co-ordinate promotional material and advertising channels, including but not limited to event artwork, digital video adverts, event guides, event listings, mailouts, social media, press adverts, and deliver activity on budget.• Deliver artwork to meet deadlines.• Manage multiple social media channels delivering content in theme with the company’s voice.• Co-ordinate ticketing activity for the venue.• Confirming shows and ticket allocations as necessary and ensuring that all events are set up and managed accurately and run smoothly to deadline.• Ensure ticket allocations are monitored and managed.• Process and handle all accessibility bookings and ensure there is a high quality of service for customers with access needs.• Ensure the venue is in line with customer’s accessibility needs and to ensure it is a safe and enjoyable venue for all.• Reconcile the box office and collate sales figures twice weekly to deadline. • Collate customer lists and guest lists for all live events. • Stage Managing and promoter repping for live events. Confidently overseeing the running of live events in house as well as at external venues, managing crew, production and artistes to ensure live events are ran smoothly and to time. • Produce show advances.• Reconciling post show, producing event settlements in line with event budgets and arranging payments.

• Liaise directly with large business and local companies for direct bookings for upcoming events.• Produce targeted database marketing, including personalised mail outs and promotional offers to maximise customer retention.• Follow up on customer bookings to strengthen working relationships with core customers and large party bookings.

• Process customer bookings for a variety of shows and events, often during busy on sales. • Have a breadth of knowledge for upcoming events within the Special Events departments and handle customer enquiries. • Resolve customer complaints calmly and professionally via calls and emails. • Work on site managing box office duties, including sales and resolving customer ticket enquires on site for a variety of clients including BBC and Festival Republic