Carlos Barrera Email & Phone Number

Houston, Texas, United States

Created purchase orders using ePlus eProcurement applications, Validated customer orders for approvals on all PO, Ensured compliance with agreed-upon standards and pricing, Managed SLA from PO creation through delivery to end users, Updated asset management solutions with installs/adds/moves/changes/dispositions, Coordinated delivery dates with installation teams and updated applicable installation databases with delivery dates, Coordinated with install team for pickup and disposition of old equipment for EPA compliant disposal, Communicated with/responded to install teams/ePlus Management/Customer Stakeholders on queries and service requests, Interacted with inside sales and procurement personnel as well with configuration/deployment team to ensure service request were processed and managed to the SLA, Gather and report daily/weekly/monthly key performance metrics to help improve/maintain quality benchmarks process ad-hoc inquiries from ePlus management and customers

Houston, Texas, United States

Assisted Config team to re-image computers as needed when orders received, Configured IP/TCP for store configuration, Setup database for store Mothership as base config, Configured Meraki AP/Router when requested for store config, Packaged/Prepared units to be shipped to stores, Repaired printers per Breakfix, Repaired HP computers/tablet accessories per Breakfix, Contacted store reps for retrieval of expected hardware return and support for units, Wiped computer drives in preparation to dispose per JLI expectation, Re-imaged Credit Card Units for repair and functionality, Setup Meraki networks using licensed software to create wireless networks for store use.

Houston, Texas Area

Houston, Texas Area

Received customer computers, Diagnosed each unit and provided detailed reports on issues, Ordering/Requesting needed hardware to repair unit, Repaired and explained in detail repairs and hardware required to complete unit repair in traveler.

Houston, Texas Area

Houston, Texas Area

Assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

Houston, Texas Area

Reviewing customer prints for ordered display, Gathering/Cutting needed material to build display design, Recording and inspecting all materials used for display, Crate display materials and create packing list to be shipped to customer

Houston, Texas Area

Inspect material prints, Gather size/dimensions for setup, Create/code program for material print, setup machine, Inspect part using inspection tools (Micrometer, Calipers, Tape Measure, Thread Height, etc..), Grind material of burrs and sharp edges