Chris Bartley Email & Phone Number

New York, United States

Kanata, Ontario, CA

• A continuation of my Software Engineering Management position at ShoreTel after we were acquired by Mitel in September 2017
• Led a team of 3 engineers to design and build a service that reduced delivery time of very large recording archives (~150GB) to customers from weeks to days
• Designed and implemented responsive CSS architecture for a crucial customer configuration tool using OOCSS principles, increasing maintainability of the code and resulting in 0 customer-impacting field issues
• Migrated 2 legacy applications from Jenkins to Gitlab for CI/CD
• Developed automated database backup solution for legacy call center product that pushes nightly SQL backups to Google Cloud Storage without impacting live customers

Kanata, ON, US

• Assumed ownership of legacy cloud platform, managing teams in Australia, New York City, and Rochester
• Curated road map to prioritize system stability and capacity across the platform, reducing downtime by 95%
• Limited customer churn to under 5% while keeping a cross functional team of system and application engineers engaged developing for an EOL platform

Kanata, ON, US

• Internal move to manage team on new go-forward cloud platform
• Integrated Angular-based front-end portal with data API using NodeJS to serve critical customer support agent control functions to 10,000 users
• Introduced build framework using Grunt to compile code and ensure best coding practices using JSHint resulting in a 90% reduction of failed builds
• Designed CSS for critical agent portal with responsive design principles to support agent functions on tablets and cell phones
• Spearheaded test-driven development and automated testing efforts using Karma / Jasmine to reduce bugs delivered to QA by 15%
• Coordinated with product management to provide insight on development priorities and heuristic considerations

Kanata, ON, US

• A continuation of my Software Engineering Management position at M5 Networks after we were acquired by ShoreTel in April 2012
• Navigated the team through challenges brought on by multiple acquisitions and a rapidly evolving organizational structure
• Led stability project that resulted in 99.99% platform uptime
• Provided mentorship for newly hired front end engineers while participating in regular bug fixing and feature development

• A continuation of my Software Engineering Management position at Callfinity after we were acquired in April 2011
• Integrated the Callfinity platform with a new cloud-based telephony switch, becoming the defacto cloud contact center offering for the company and delivering service to over 400 customers and 10,000 endpoints
• While this was happening, we still had to work on contracts that carried over with the acquisition, so I had to do a lot of resource juggling and wear multiple hats to keep those moving

Rochester, New York, US

• Created real-time dashboards in Javascript, consuming JSON-based data feeds via WebSockets to render the statistics and status of call center agents and queues for supervisor

Rochester, New York, US

• Created new PHP-based reports to compute and display agent performance, analyzed existing report queries/code to improve load times on existing reports up to 80%
• Implemented custom IVR to accept voice/DTMF input and perform lookups in an Oracle database, returning text-to-speech results over the phone
• Examined server application logs to investigate and troubleshoot call flow problems for customers
• Developed server-side scripts in Python and Bash to automate routine maintenance tasks, reducing unplanned downtime by 50%

Pittsford, New York, US

• Organized and directed simultaneous projects while communicating with offshore development
• Oversaw requirements gathering, analysis, and handling of assets for e-learning courses and web applications
• Communicated with offshore development team to track project status
• Helped design user interface and workflow of new web applications

• Developed original e-commerce and web-enabled software solutions encompassing requirements gathering, design, coding, testing, and client communication.
• Conducted weekly meetings with clients to discuss the progress of various projects
• Performed needs assessment analysis to determine software and website requirements
• Planned and performed live software demonstrations with customers