Taylor Mabry Email & Phone Number

Belmont, Ca, Us

Part of the RingCentral US Field Renewals Customer Success Team. As a Renewals Customer Success Manager I work with Enterprise and Mid-Market clients and specialize in securing the renewal, maintaining the customer relationship by reviewing product adoption, growth and investigating new product needs. My goals are to drive alignment with other Sales Teams, Customer Success Teams and Technical Teams to ensure overall client satisfaction with RingCentral products, support better adoption, address client needs and promote growth and expansion

Belmont, Ca, Us

Part of the RingCentral US Field Renewals Team. As a Renewals Manager I work with Enterprise and Mid-Market clients and specialize in securing the renewal. My goal is to drive alignment with other Sales Teams, Customer Success Teams and Technical Teams to ensure client satisfaction with RingCentral products, support better adoption, address client needs and promote growth.

San Jose, Ca, Us

Responsible for 60+ accounts annually (4.7M+ book of business) in the newly developed Adobe Greenfield Business Unit; Adobe’s B2B Marketing Automation Application. Experienced across all verticals in the mid-market and enterprise space. Responsibilities include maintaining a high retention-rate (85%+) along with customer growth and expansion (25%+ account-growth). Accomplished goals by being the main customer point of contact for all things, by building strategic partnerships and relationships across all-levels (Operator, Director and C-level), and driving adoption of the application to prove value-based return on investment, year-over-year

Colorado & Wyoming’s exclusive Playworld Systems distributor. Worked closely with clients, sales team, installation team and ownership to coordinate the installation of commercial playground and recreation systems. In addition, served as Sales Liaison & Customer Service representative on all projects, collaborating with major construction, municipal and government clients for any additional sales/project needs.- Installation Specialist July - Sept 2017- CSPI Certification - May 2018

Greenwood Village, Co, Us

Performed worldwide, enterprise-level sales for the global leader in content categorization and device profiling. Contacted C-level clients in Network Security, Ad Tech and Mobile Subscriber Analytics industries via email, phone, digital and live presentations. zvelo is the industry leading DaaS provider of contextual categorization and malicious prevention/detection data solutions for the Network Security, Mobile Service Provider and Ad Tech industries.

Te Aro, Wellington, Nz

Member of a nine person sales team responsible for driving direct sales of the cloud accounting software platform to small business owners in the US. Handled inbound US direct sales leads for SaaS company. Contacted small business owners via phone and email to provide technical assistance and education about product. - Generated over $175K in new account sales. - Accomplished and/or exceeded sales goals for 15 straight months. - Increased US subscriber counts with team by 15,000+ in 2015- Handled 300-500 new leads per month via Salesforce CRM

Te Aro, Wellington, Nz

Served as Project Lead in development and implementation of first US Sales Retention Pilot Program for direct, partner and online channels. Coordinated with US Sales Manager to analyze historical sales data and develop strategies to reduce subscription churn and turnover. Teamed with US Billing team to coordinate updated payments and renewals. Built out tracking and communications processes within Salesforce to contact and rebuild customer relationships. Improved customer contact rates with online account purchases by over 50%.  Reduced cancellation rates in the online channel by 10%. Pilot was adopted into a full 15-person test-program in January 2016.

Charleston, South Carolina, Us

Worked for several multi-family apartment communities in the Greater Denver area providing top-notch leasing sales and premier customer service.• Million-dollar leasing club in 2011 at 4550 Cherry Creek property in 9 months as leasing professional• Maintained 95% resident retention rate in 2014 & 2015 at Cherrywood Village & Ranchstone property

Vancouver, Wa, Us

Worked for several multi-family apartment communities in the Greater Denver area providing top-notch leasing sales and premier customer service.• Maintained 35% closing ratio • Produced the largest 3rd & 4th quarter earnings in the properties portfolio since acquisition 7 years ago

Anaheim, California, Us

Sales Assistant to three person sales staff. Responsible for managing customer accounts as an inside sales representative, coordinating point of sale, logistics and customer satisfaction. Frequently made outside sales calls as well as organizing all clerical needs of the office.