Clinton Hart Email & Phone Number

Corlette, NSW, AU

Wickham, NSW, Australia

Newcastle, Australia

Sydney Area, Australia

• Key Responsibilities:
• Resolve or escalate Service Desk incidents and problems in line with the defined Service Level Agreements (SLA).
• Monitor all Service Desk queues to ensure incidents and problems are resolved within SLA’s.
• Identify areas for improvement and modify Service Desk policies and procedures to support the continuous improvement of APRA’s Service Desk services.
• Assist in the development and modification of systems and procedures to locate, repair and report system faults to minimise disruption to services.
• Advise on more complex problems by providing technical guidance to other Service Desk personnel.

Ryde, New South Wales, Australia

• Responsibilities included:
• Install computer hardware and software for customers.
• Respond to client enquiries according to help desk procedures, providing support across a range of hardware and software products.
• Identify problems that require additional expertise and take appropriate action including referring problems that require high-level support.
• Communicate to clients the progress of enquiries from receipt to closure.
• Assist with supporting QA hardware/software

Sydney Area, Australia

• Responsibilities included:
• the maintenance and up keep of the network,
• the maintenance and up keep if the internet and intranet sites,
• Helpdesk support;
• Maintenance of Gaming and POS systems
• Maintenance of interfaces between systems

Wollongong, Australia

• Responsibilities included:
• the maintenance and up keep of the internal computer network,
• the maintenance and up keep if the internet and intranet sites,
• helpdesk support;
• liaising with suppliers and consultants,
• backup and restores,