Clinton Hart Email & Phone Number

Corlette, Nsw, Au

Wickham, Nsw, Australia

Newcastle, Australia

Sydney Area, Australia

Key Responsibilities:• Resolve or escalate Service Desk incidents and problems in line with the defined Service Level Agreements (SLA).• Monitor all Service Desk queues to ensure incidents and problems are resolved within SLA’s.• Identify areas for improvement and modify Service Desk policies and procedures to support the continuous improvement of APRA’s Service Desk services.• Assist in the development and modification of systems and procedures to locate, repair and report system faults to minimise disruption to services.• Advise on more complex problems by providing technical guidance to other Service Desk personnel.• Maintain the Service Desk Knowledge Base to assist in timely resolution of similar incidents.• Administration, maintenance and development of APRA’s ServiceNow instances

Ryde, New South Wales, Australia

Responsibilities included:• Install computer hardware and software for customers. • Respond to client enquiries according to help desk procedures, providing support across a range of hardware and software products.• Identify problems that require additional expertise and take appropriate action including referring problems that require high-level support. • Communicate to clients the progress of enquiries from receipt to closure.• Assist with supporting QA hardware/software

Sydney Area, Australia

Responsibilities included:• the maintenance and up keep of the network,• the maintenance and up keep if the internet and intranet sites,• Helpdesk support;• Maintenance of Gaming and POS systems• Maintenance of interfaces between systems• Liaising with suppliers and consultants,• Maintenance of DR Systems• Active Directory administration• hardware installation and repairs,• Exchange administration.

Wollongong, Australia

Responsibilities included:• the maintenance and up keep of the internal computer network,• the maintenance and up keep if the internet and intranet sites,• helpdesk support;• liaising with suppliers and consultants,• backup and restores,• Active Directory task such as adding users,• hardware installation and repairs,• Exchange tasks such as adding users, and• Training to name a few.