Craig Blake Email & Phone Number

New York, Ny, Us

Melville, New York, Us

Boston, Massachusetts, Us

Executive member responsible for the product strategy and management of the Cogito software suite of products. Working with my team of product managers, product marketing, release managers, UX designs, and strong collaboration with engineering, services, and growth team, we are redefining the real-time guidance and coaching solutions using AI technology for the contact center.

Boston, Massachusetts, Us

Responsible for the technical solutions from pre-sales through successful delivery implementations of our real-time AI analytics for the call center. Our technology performs live, in-call voice analysis to augment behavior in real time to create better human connections at scale with your agents, wherever they work – in your contact center, in a BPO, or remotely.

Boulder, Colorado, Us

Managed the NA East, Canada, and Global region sales engineers along with solution architects in support of the sales account executives. We help our sales team define technical solutions for customers through cross-sell, upsell, cloud migration, and new logo strategies. Our expertise across contact center, workforce management, omnichannel, engagement analytics, and performance management is arguably the strongest in the industry allowing us to provide innovative solutions that address real-world business challenges.

Waltham, Ma, Us

Responsible to identify, define, and drive requirements for their Eureka post-call (ie. Analyze) and Eureka real-time (ie. Alert) analytics products. On point of cutting edge technology to shape the future of the cognitive analytics market and help provide strategic thought to shape future innovative AI ideas into strategic roadmaps that can be fleshed out with market research, business cases, and feature requirements.

Delaware, Ohio, Us

Responsibility at Mediu was leading our Innovation Division across both Product Management and Professional Services focused specifically on expanding our VoIP/SIP based contact center product portfolio to provide self-service application solutions in both SaaS or premise environments to meet our customers' most pressing concerns including increasing CSAT, achieving metrics, reducing costs, and improving first call resolution.

Burlington, Ma, Us

Support three different business lines in the design, development, and deployment of self-service voice, web, and mobile contact center solutions into a customer’s on-premise or Nuance On-Demand cloud offering. Responsible for working with sales to help close deals, gain product alignment to customer needs, ensuring operations and environment readiness, growing margins, providing financial governance, balancing of resources across business lines, and ultimately meeting business revenue goals. Led the Nuance Mobile Customer Services (MCS) team focused on the initial launch of NINA, which was informally known as Siri's cousin.

Burlington, Ma, Us

Joined a contact center systems integration company (VIECORE) as their senior lead developer and helped grow it to 650+ employees which was eventually sold to Nuance in 2007. We focused on delivering high-technology CX solutions that helped us establish long-term customer and partner relationships. My range of responsibilities grew exponentially as the company continued to expand ranging from project manager for Olympics mobile ticketing application, partner manager for Genesys and Tellme (now 247.ai), and solution consulting supporting our sales team with innovative CX solutions for both cloud & premise customers.