Craig Blake Email and Phone Number
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Active leader with executive product management, sales engineering, and professional services experience specializing in providing innovative AI/ML technology and interaction analytics for contact centers leveraging cloud platforms to solve customers business challenges.
Verint
View- Website:
- verint.com
- Employees:
- 4302
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Vp Product Management, Real-Time Ai CoachingVerintNew York, Ny, Us
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Vp, Pmg Real-Time CoachingVerint Oct 2024 - PresentMelville, New York, Us
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Vice President Of ProductCogito Corp 2022 - Oct 2024Boston, Massachusetts, UsExecutive member responsible for the product strategy and management of the Cogito software suite of products. Working with my team of product managers, product marketing, release managers, UX designs, and strong collaboration with engineering, services, and growth team, we are redefining the real-time guidance and coaching solutions using AI technology for the contact center. -
Head Of Technical SolutionsCogito Corp 2021 - 2022Boston, Massachusetts, UsResponsible for the technical solutions from pre-sales through successful delivery implementations of our real-time AI analytics for the call center. Our technology performs live, in-call voice analysis to augment behavior in real time to create better human connections at scale with your agents, wherever they work – in your contact center, in a BPO, or remotely.
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Senior Director Sales Engineers & ServicesAspect Software 2018 - 2021Boulder, Colorado, UsManaged the NA East, Canada, and Global region sales engineers along with solution architects in support of the sales account executives. We help our sales team define technical solutions for customers through cross-sell, upsell, cloud migration, and new logo strategies. Our expertise across contact center, workforce management, omnichannel, engagement analytics, and performance management is arguably the strongest in the industry allowing us to provide innovative solutions that address real-world business challenges. -
Sr. Product Manager, Analytics PlatformCallminer 2014 - 2017Waltham, Ma, UsResponsible to identify, define, and drive requirements for their Eureka post-call (ie. Analyze) and Eureka real-time (ie. Alert) analytics products. On point of cutting edge technology to shape the future of the cognitive analytics market and help provide strategic thought to shape future innovative AI ideas into strategic roadmaps that can be fleshed out with market research, business cases, and feature requirements. -
Vice President Product & ServicesMediu, Llc 2013 - 2014Delaware, Ohio, UsResponsibility at Mediu was leading our Innovation Division across both Product Management and Professional Services focused specifically on expanding our VoIP/SIP based contact center product portfolio to provide self-service application solutions in both SaaS or premise environments to meet our customers' most pressing concerns including increasing CSAT, achieving metrics, reducing costs, and improving first call resolution. -
Vice President Professional ServicesNuance Communications 2007 - 2013Burlington, Ma, UsSupport three different business lines in the design, development, and deployment of self-service voice, web, and mobile contact center solutions into a customer’s on-premise or Nuance On-Demand cloud offering. Responsible for working with sales to help close deals, gain product alignment to customer needs, ensuring operations and environment readiness, growing margins, providing financial governance, balancing of resources across business lines, and ultimately meeting business revenue goals. Led the Nuance Mobile Customer Services (MCS) team focused on the initial launch of NINA, which was informally known as Siri's cousin. -
Senior Director Solutions ConsultingNuance Communications 1992 - 2007Burlington, Ma, UsJoined a contact center systems integration company (VIECORE) as their senior lead developer and helped grow it to 650+ employees which was eventually sold to Nuance in 2007. We focused on delivering high-technology CX solutions that helped us establish long-term customer and partner relationships. My range of responsibilities grew exponentially as the company continued to expand ranging from project manager for Olympics mobile ticketing application, partner manager for Genesys and Tellme (now 247.ai), and solution consulting supporting our sales team with innovative CX solutions for both cloud & premise customers.
Craig Blake Skills
Craig Blake Education Details
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St. John'S UniversityComputer Science
Frequently Asked Questions about Craig Blake
What company does Craig Blake work for?
Craig Blake works for Verint
What is Craig Blake's role at the current company?
Craig Blake's current role is VP Product Management, Real-Time AI Coaching.
What is Craig Blake's email address?
Craig Blake's email address is cr****@****ner.com
What is Craig Blake's direct phone number?
Craig Blake's direct phone number is +178154*****
What schools did Craig Blake attend?
Craig Blake attended St. John's University.
What are some of Craig Blake's interests?
Craig Blake has interest in Boating, Skiing, Riflery, Hiking, Camping, Avid Cyclist And Racer.
What skills is Craig Blake known for?
Craig Blake has skills like Cloud Computing, Saas, Integration, Enterprise Software, Ivr, Professional Services, Mobile Devices, Crm, Product Management, Software Development, Cti, Account Management.
Who are Craig Blake's colleagues?
Craig Blake's colleagues are Brett Deschenaux, Anjana Sunder, Hiren Shah, Will Hodgkins, Sanjana Anand, Susie Ladd, Jeffrey He.
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