Christian M. Bouyssi Email & Phone Number

Brax, Nouvelle-Aquitaine, Fr

Nantes, Pays De La Loire, France

Nantes, Pays De La Loire, France

Nantes Area, France

Following a change in Oui structure I had the chance to move to a transveral team in charge of over 18 applications in addition to some administrative tasks for other projects like Euronet.Coordinating a team of 4 persons, under the supervision of a team manager, I am in charge of :- Tracking SLA's and improve processes to maintain them- Ensure that production incidents are dealt with in time and with the expected level of excellency- Animating meetings (DSMs & weekly organizational meetings)- Providing the team with tools to improve efficiency (dashboards, automation tools, Jira administration)- Backup team members with difficult situations to deal withAs part of this team I am also in charge of a specific projects for which I set an entire monitoring solution based on - SOAP for the test suite- Graphite / Grafana for gathering tests results and expose results to clients through a Status Page (dev internally by Oui)- OpsGenie for alerting to IM softwares and mails (on call process in the works)

Nantes Area, France

Hired to work for Oui, I continued my previous tasks as Euronet Support Coordinator.

Nantes Area, France

Handle technical support for international customers via email and phone for the Euronet projectDeal with different degrees of issues:- Software installation, configuration and maintenance- Hardware installation, configuration and maintenance- Setting new software products on behalf of customers and maintain their availability- New releases software and hardware testing- Organize meetings to keep track of ongoing issues and manage resolution within reasonable time frames- Helping with the team recruitment process (both English and Spanish test)- Forming newcomers with tools and working habits- Contribution to the feature team: meatings, plannings and backlogs studies

Shannon, Ireland

- Technical support analyst focused on solving customer issues with quality and professionalism. Understanding of a large array of products and acquired a large array of skills in the process- Quality monitor for the team. Focusing on checking targets and calls quality. Feedback the agent and organizing weekly targets to improve their efficiency.- Team manager, in charge of a group of 5 persons. Organizing team meetings, discussing possible issues with the line of work. Keeping the team together and focused on the task, increasing therefore efficiency and productivity- In charge of formations for new agents, focusing on implementing material to have clear and easy-to-understand information upon arrival.

Joensuu, Finland

- Technical support Level 1 (French and Spanish)- Internship project to secure company’s laptops and improve helpdesk tasks (CRM implementation)

Castellón, Spain

Implement a server solution (Web, Mail and FTP)

Bachelor'S Degree In Networks And Wireless Security, It

Degree In Network And Telecommunications, It