•Partner with business managers to forecast monthly headcount•Consolidate bi-weekly Resource Justification submission requests for ‘time and materials’ and‘fixed price’ resources globally•Interface with global Relationship Managers to ensure suppliers are consistent with resourceand location strategy•Submit approval/disapproval of funds requests for budget reports and analyze monthlydepartment reports to maintain expenditure controls•Examine budget estimates for completeness, accuracy, and conformance with proceduresand regulations•Complete compliance related activities and reporting•Provide advice and technical assistance with cost analysis, fiscal allocation, and budgetpreparation•Review data for accuracy and create required reporting to manage the data

Manage a portfolio of Company clients and be responsible for managing the end-to-end delivery of multi-channel campaigns. Support Company clients as they transition from sales prospects to active clients engaging Grow services. Work closely with Company clients and internal stakeholders to understand their business and objectives, ensure delivery of agreed-upon services and campaigns, and offer Company team members creative and strategic input to propose solutions. Work with both client and internal Company teams to deliver campaigns on time and to budget.

• Managing software book of work across multiple technology and non-technology sectors and being a trusted point of contact within global software asset management team.• Control of the global ICG O&T Software expense base; maintaining financials & budgets, review and approval of contracts & licenses, accruals, invoice management/payments, renewals, tracking and reporting on the financial performance.• Client communication• Working with various Business Management teams; Procurement, Finance, Software management group and architecture teams reviewing budgets, contract types, usage and license versions - to drive business decisions, achieve goals and cut costs • Provide insightful financial and software business analyses and developing senior management reports, to define and track key operational metrics to help track performance• Providing robust analysis and interpretation of data, spotting trends and variances and providing business-focused reporting commentary with governance to draw action plans.• Producing regular and ad hoc high quality financial reports in line with agreed reporting schedules and ensuring the timely distribution of these against agreed SLAs and using appropriate dissemination channels.• Safe and diligent management of data and financials - preparation for audits• Process & reporting Improvements• Facilitating various meetings including regular staff meetings, periodic business and finance reviews and other adhoc activities

• ICG O&T Planning and Portfolio Management & Reporting • Working with web-based resource requisition, invoicing and financial systems• Client Reporting• Relationship management - including senior management, technology clients, Citi functions, business, internal/external partners and vendors as required• Responsible for monitoring the end-to-end approval process to ensure that software requests flow through the process as efficiently as possible• Assist with the RENAULT tool rollout as required including data clean up, communication, user testing and training schedules• Support service performance by identifying data quality issues and providing feedback and coaching to clients

Responsibility for supporting a high volume product line within or across Technology Business Units across EMEA Job Purpose: •Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS) •Maintenance of system data during non-employee life cycle •Produce reports and analyse data •Act as SME for business area regarding non-employee Management •Understand and ensure compliance against Citi Policies regarding non-employee Management •Follow documented processes regarding non-employee Management

The role was to provide HR administrative duties for the Capita clients. Key areas of responsibility:• Follow company procedure/processes to data capture new starter details to enter onto payroll systems • Process Experian background checks• Arrange induction training for new staff• Data collection and input into company integrated HR systems (Oracle and CRM)• Ensure all work is carried out to meet SLA’s / KPIs and Shared Service Centre standards • Provide business reports on productivity and training roaster attendance/success rates/costs • Support training design, delivery and evaluation• Work with departments in a support and advisory role assisting line managers to understand learning and development processes, systems and procedures.• Act as first level point of contact for staff, dealing with on-boarding & learning and development issues when appropriate• Ensure the maintenance of accurate records of all staff in relation to HR, recruitment and training• Work across the organisation to assist with and ensure the Implementation of effective administrative procedures in respect of learning and development.

The role was to provide excellent standards of customer service to existing bank customers. Key areas of responsibility:• Manage customer complaints• Provide assistance to colleagues with complaint handling• Cross sell to existing Ulsterbank customers • Deliver on company KPIs• Secure area cash handling and processing transactions• Administrative duties• Support induction training for new staff and existing staff development training• Maintain training records• Communicate learning and development opportunities to business unit