Chris Breen Email & Phone Number

London, Gb

London, United Kingdom

London

City Academy is a private performing arts company running a range of evening, weekend and weekday performing arts and creative classes at over 40 locations across London. Within my second year at the company I moved from a creative role into a sales manager role. This was based on my previous working experience and ability to lead teams to generate sales. While in this role my duties include:• Responsible for growing and maintaining sales pipeline.• Lead qualification and follow up.• Task allocation to sales team members.• Weekly, monthly and annual sales reviews to asses success and opportunity.• Created sprint sales strategies to quickly generate income in weaker months.• Identified the lack of a credible CRM process within the organisation and successfully pitched aproject to implement Salesforce to replace the outdated Excel systems to the senior management team. Following the implementation project, which I managed, telephone sales increased by over 40% and both customer retention and repeat business increased dramatically.• Introduced customer feedback system which is directly used to improve product offerings and customer retention.• Project managed all large productions including budgets and staffing.• Created trackable KPIs including lifetime spend, customer response time, communication tosale completion, customer engagement to build sales strategies.• Maintain high level customer records.• Work with our marketing team to create relevant content to convert newsletters and offers intosales.• Recruitment of the sales team.• Created and facilitated sales training for the wider team including content on the customerjourney, overcoming sales objections and steps of service.• Repair relationships with customer who have had a negative experience with City Academy torepair the relationship and build brand trust.

London

Within my first 6 months at City Academy I quickly progressed from the digital producer to a senior level resulting in me taking a leadership role within the team. My responsibilities included:• Creation of all video content for the company• Production managed events for external clients such as the Regent Street Associations Summer Streets July 2014 and 2015.• Facilitated high level video production training to external companies.• Became extensively involved in the new digital marketing strategy, including designing the layout and UX for both the new website and mobile platforms leading to a higher conversion of sales on the mobile site and a consistent design approach across our digital communications.• Designed newsletters, offers, vouchers, brochures, show programmes.• Took a hands on approach to maintaining all equipment related to the digital production teamwhich saved the organisation both the cost of expensive third party service contracts and the risk of equipment failure on event nights.

Apple business specialists connect businesses with full Apple solutions to help them become more efficient and grow their companies. I worked closely with all of m customers to gain a deep understanding of their needs and recommended solutions to help them achieve their goals. My responsibilities included:• Managing, maintaining and growing sales pipeline and all key business accounts for a multitude of customers in different sectors.• Qualification of leads and sales priorities.• In depth knowledge of customer service and customer relationship management, used to maintaina high level of participation from customers within all of Apple’s business services.• Expert knowledge of both consumer and business software and hardware with a crucialunderstanding of how features can be turned into benefits for my customers.• Facilitated high level customised events for different sectors (e.g. iPad in education and, iOS in Business) leveraging excellent relationships with current service providers to utilise them as guestspeakers.• Excellent knowledge of the SAP (Engage) CRM system and a passion for maintaining excellentaccount records which allow for efficiency when rolling out targeted call campaigns or newproduct launches.• Developed the team members through the use of Lominger and mentoring.• Lead my team to overachieve sales targets, creating over $1m sales per quarter for 3 consecutivequarters.

As an Expert at Apple it is my responsibility to help connect customers to Apples incredible products. This means that my focus is all around providing second to none customer service, recommending full solutions for customers to take home and delivering training to all sales staff to ensure that their technical knowledge is up to scratch. The role is considered to be one of the role model positions within Apple and i have always been provided excellent feedback on how i am performing. I believe that I have excellent technical knowledge with all Apple products and am confident in all iLife, OSx, iWork, Lion Server, iOS and Pro Apps. I have recently started working with the business teams within the retail stores co-ordinating the team by allocating tasks for each member to complete and providing training on business solutions. I believe that this has allowed me to gain invaluable experience with managing tasks and processing, building relationships and assigning tasks that match strengths within the team. It has also given me a better understanding when dealing with large businesses and recommending full systems to replace their existing technology.

The In Store Guest Trainer is a new role within Apple. Their focus is all about development of people within the store looking after all training initiatives that come from the corporate team for the retail stores. This role is all about understanding the vision and purpose of Apple Retail and builds excellent facilitation, presentational and organisational skills through delivering and arranging all hiring events (in my case in the South West) and travelling between stores to deliver training content to ensure that there is consistency between the stores in the Market.

Professional Sound And Video Technology Bsc, First Class With Honors

Education record