* Manage two employees and facilitate customer appointments * Build custom database systems using Access, FileMaker Pro and PHP/MySQL * Configure and manage multiple office computer systems * Build custom computers and repair laptops and desktops

• Designed and Implemented Incident, Problem, Service Catalog, Workflow and CMDB modules in ServiceNow using Scrum, Agile and DevOps methodologies• Serve as technical project lead on new application implementations. Primary technical resource between IT operations and other lines of business. Responsible for managing timelines and expectations for new implementations• DevOps and continuous improvement champion. Conduct Lunch ‘N Learns within IT and lines of business to strengthen relationships and demonstrate the importance of communication, collaboration and automation• Develop scripts that enable vendor applications to scale and be monitored based on business needs. • Developed web service integrations and workflows between ServiceNow, Workday, Salesforce and on premise systems• Primary Build and Release Manager; developed Build/Release, CI/CD pipelines within TFS/Azure DevOps.• Document system architecture, relationships, dependencies and integrations for Enterprise Applications. Responsible for run book, automation, uptime, SLA and KPI metrics• Leads yearly Disaster Recovery efforts for $14B enterprise; architected processes and systems for high availability. Creates and executes failover/failback procedures to ensure they are accurate and repeatable

• Maintain configuration and Patch Management for 3500+ Desktop/Laptop/Tablet/Citrix Servers using Microsoft System Center Configuration Manager• Create and maintain Group Policies for workstation and Citrix environments• Author PowerShell, VB, Batch scripts and web services to automate tasks throughout the enterprise• Create software packages for automated Software Distribution• Creation/Update of OS Deployment Task Sequences for Windows 7, 8.1 and 10 using Configuration Manager and MDT• Provide third level issue resolution for 1800+ associates• Participant in weekly change management meetings, serve as proxy vote in the absence of senior managers

• Develop PowerShell, VB, Batch scripts to automate tasks throughout the environment• Creation of physical/ virtual software packages for automated Software Distribution• Creation/Update of OS Deployment Task Sequences for Windows XP, 7, Server 2008 using MDT 2010 integration• Design and develop queries and reports within SCCM (TSQL)• Maintain configuration/patching for 7000+ Desktop/Laptop/VM Systems and 900+ Servers using Microsoft System Center Configuration Manager 2007 R3.• Assist in architecting the provisioning of XenApp 6.5 and XenDesktop 5 farms • Implement and document best practices for a Virtual Desktop Environment enabling anywhere, anytime, any device initiatives.

• Design, develop and execute of test cases• Maintain VBScripts in HP QuickTest Professional for automated testing• Design custom dashboards • Run regression tests using Matador QA System• Administer privileges for HP Quality Center

• Assist students, faculty, and university staff with network connectivity, virus removal, and software installation on Miami Notebooks• Laptop and desktop hardware repair• Train new hires on remediating viruses, network connectivity, and software issues• Maintain Mac and PC master operating system images for the Miami Notebook loaner computers

• Create and implement a master operating system installation image for all computers (both Mac and PC) in the district• Create inventory database for all computers and printers in the district• Repair laptop and desktop computers• Network administration / installation