Christina Bullock Logan Email & Phone Number

Nashville, Tennessee, United States

• Promoted from Advisor to Manager II within 3 years• Oversight and management of all Leave & Disability administration, including ADA compliance programs, for the US & Canada• Management of HR Shared Services Contact Center, supporting employee inquiries regarding pay, benefits, leave of absence, and employee relations.• Co-created new processes to support required swift adjustments, to COVID health & safety protocols, as well as supplemental pay & leave programs to support employees through the pandemic• Cooperation with Legal and Employee Relations on complex employee concerns, and compliance with all Department of Labor, and FSLA regulations• Overseeing process management of both the Leave and Contact Center programs to streamline workflows and improve the employee experience and overall employee satisfaction• Streamlined Leave of Absence reporting to more accurately reflect leave & disability usage• Managed vendor relationships with Asurion’s Leave & Disability CMS, Unemployment, and Outplacement and Labor Law vendors.• Designated SME on all leave & disability programs, as well as ADA Accommodation processes

Nashville, Tn

Nashville, Tennessee, United States

• Grew HR Contact Center from 3 employees to 8 employees, interviewing, hiring, and onboarding and coaching new team members• Grew and maintained customer satisfaction NPS score from under 50 NPS to over 85 NPS• Implemented a new cloud based I-9 verification system to better support Asurion’s growing remote employee population• Collaborated with COE’s such as Payroll, Benefits, Onboarding, and Recruiting to troubleshoot and find solutions for Asurion employees

Nashville, Tn

• Front line HR representative supporting Asurion employees across multiple states, including answering HR related questions, trouble shooting and find resolutions to employee issues such as payroll, benefits, leave of absence, I-9’s, and timekeeping. Inquiries come in by phone, email, and online ticketing system. Focus places on improving employee experience and driving increased NPS scores for the HR Employee Solutions Team. • Leave of absence management for a portion of Asurion’s work-at-home population, including leave reporting and administration, partnering with Asurion’s leave of absence vendor, HR Business Partners, and people leaders. This includes reviewing accommodation requests under the American with Disabilities Act, engaging employees and people leaders in an interactive process to make a determination on reasonable accommodations. Training people leaders across lines of business on leave matters. • Records and employee management duties including processing employee documentation for unemployment hearings, managing Qualifying Medical Support Orders, and verification of employment.• Lead on-site and remote orientation sessions for new corporate employees, discussing Asurion’s history, culture, and advising on what new employees can expect for payroll, benefits options, and additional tools and resources. • Federal I-9 processing for new hires, training recruiting teams on I-9 processing, troubleshooting I-9 and E-verify issues and managing re-verification of I-9 for employees with temporary work authorization.• Assisting HR Manager in administer Asurion’s immigration program in which we sponsor in-demand employees for H1B Visas. Assisting with LCA labor posting, writing employment verification letters, and opening H1B Visa transfer cases.

Nashville, Tn

• Duties focused on scheduling candidates for multi-person on-site and virtual interviews for professional roles with Asurion in Nashville, TN, Sterling, VA, and San Mateo, CA.• Working with recruiters and hiring managers to ensure timely scheduling and coordination of interview panels. • Partnering with travel vendor to arrange travel and accommodations for candidates coming on-site for interviews.• Hosting candidates while they are on-site for face to face interviews, making sure interview panelists are available and on-time for their scheduled interviews and ensuring overall candidate experience is a positive one, representing Asurion’s core values.• Administrative duties including calendar management, updating candidate files and logs, and expense reimbursements for candidates traveling for face to face interviews

Brentwood, Tn

• Supporting the Recruiting department, responsible for coordinating recruiting and on-boarding activities for the U.S.’s largest farm and ranch retail chain.• Responsibilities including initiating background checks and drug screens for management hires, sending offer letters and on-boarding documents for completion, reference checks, and working with the field to ensure completion of all new hire documents including Federal eI-9’s. • Site Administration responsibilities in Virtual Edge applicant tracking system, managing jobseeker files and job requisitions. • Answering Helpdesk calls from internal employees and jobseekers, trouble shooting with customers with login issues, password resets, application completion, and answering hiring questions. • Communicating with the field regarding new hire statuses, start dates, and recruiting needs• Managing scheduling and advertising for mass hire events for new stores, and assisting new store managers with candidate flow and recruiting. • Part of a team rolling out and training store managers on new high volume applicant tracking system for stores, including conducting conference calls and working with mangers one on one to learn to effectively use the new system to manage candidate flow and hiring activities.

• Responsible for HR administration and coordination for a large multi-state non-standard auto insurance provider, multi-tasking and handling high volume hiring initiatives.• Facilitating all on-boarding activities including: managing candidate background screens from initiation to results, writing offer letters for all new hires, ensuring new hires complete all required paperwork properly and timely, Federal I-9 verification, and entering new hire information into payroll systems.• Recruiting across multiple states, supporting Hiring Managers with sourcing and indentifying candidates for sales and corporate positions. Supporting all new recruiting initiatives.• Managing job requisitions, posting new requisitions internally and externally, and closing requisitions as filled through iCIMS applicant tracking system. • Reporting duties including collecting and reporting turnover and requisition data to executives daily, monthly, and quarterly.

Nashville, Tn

•• Independent contract Recruiter for large community supported living agency servicing adults with intellectual & developmental disabilities in the Nashville area.• Sourcing, screening, interviewing and hiring licensed & non-licensed healthcare workers through job sites, job fairs, candidate referrals, and community resources.• Writing and managing all online recruiting ads online and in print. • Facilitating and on-boarding new staff HR new hire paperwork including background checks and drug screens, and references to state compliance standards and preparing candidates for orientation and training.

Greater Nashville Area, Tn

• Full-cycle recruiting of rehabilitation therapists for short-term, long-term, travel, and PRN opportunities. Prospecting and sourcing therapists through cold calling, job board management, and job fairs.• Marketing Guardian’s contract rehab therapy staffing services to healthcare facilities including hospitals, outpatient clinics, and skilled nursing facilities through cold calling and on-site meetings.• Maximize use of Applicant Tracking System (ATS) to manage candidate pipelines, scheduling, HR and Payroll management, as well and client management and sourcing.• On-boarding and managing employee Human Resources files to state and Joint Commission standards, including licensing requirements, background checks, drug screens• Managing employees throughout life of contract, including employee relations and retention, problem solving, employee counseling, and collecting timecards and preparing payroll.• Executed two new client contracts with key facilities in assigned market and increased billing by 20%.

Asheville, Nc

• Marketing and promoting Bayada’s home care services to referral sources in the community including hospitals, doctors’ offices, and community support groups.• Developed 2010 marketing plan focusing on growth of billable hours and increased gross margin• Full-cycle recruiting of healthcare staff for home care clientele, prospecting and sourcing potential staff and managing interview process through new hire orientation. • Managing employment files and client medical charts to CHAP accreditation standards.• Supervising healthcare staff, problem solving staff and client issues to ensure employee, client satisfaction.

Boca Raton, Fl

• Recruited nurses for temporary travel contracts in client hospitals nationwide. Built a successful book of business of working contract nurses and maintained 75% retention rates of temporary contract nurses. • Promoted to manage all sales systems, encouraging cooperation between various sales departments and operations staff. Tracking and reporting sales data on a daily and monthly basis. • Writing and coordinating daily email marketing campaigns, targeting healthcare professionals, and track the results of those marketing efforts.• Daily and monthly tracking, reporting, and analyzing of sales figures for company executives • Wrote the company’s first new hire manual and streamlined the training process to increase retention of sales staff. Working with new staff, training on internal systems.• Recruit and screen candidates for sales positions within the company. • Full knowledge of HIPPA and Joint Commission credentialing standards

Lantana, Fl

• Recruit businesses, civic groups, and religious organizations to schedule and host onsite blood drives in designated recruitment area by prospecting and cold calling new and existing donor groups to host on-site blood drives. • Writing and developing marketing materials to educate the public and maximize donor participation. • Delivering presentations to donors groups to educate groups and individuals about blood donations and community services provided by the Blood Center. • Act as liaison between blood drive chairpersons, the public, and blood center to educate and recruit new blood donors.

Talladega, Al

• Outside advertising sales, servicing and selling existing accounts, cold calling on businesses in the local listening area, and garnering new accounts.• Developing cross-promotional opportunities with the station and clients, including sales and promotional opportunities within NASCAR programming for live event, print materials, and on-air broadcasts. • Representing the radio station at station events and live broadcasts.

Brentwood, Tn

• Responsibilities include growing radio station affiliates by coordinating, implementing and executing strategic marketing campaigns• Increased radio station affiliates by 30 %• Developing promotional opportunities for existing affiliates/radio stations with record labels

Nashville, Tn

• Responsible for all office operations for Nashville bureau of national music industry trade publication• Liaison for industry relations with major record labels, artist management companies, publicity firms and radio stations. • Provided communication with Los Angeles office on financial information and affairs for Nashville bureau• Assisted in collecting pertinent industry information for special reports and publication highlights.

B.A., Broadcasting

Activities and Societies: Alpha Chi Honors Society; Belmont Campus Radio, The Voice; Baptist Student Union

Education record