Sumitra P Email & Phone Number

Sterling, Virginia, United States

• Ensure all the source data files are received daily and Production jobs in Autosys are completed successfully as per the schedule.• Document key details for each incident including but not limited to the type of incident, impacted application and resolution.• Prioritize incidents, triaging most critical items first and respond to tickets in a timely manner, meeting all SLAs.• Engage Database teams, Unix teams, Network teams based on the issue and work towards resolving the issues.• Track daily Autosys job report, My Services Incident report and attend RCA meetings.• Resolve common incidents via user training, research and approved work arounds.• Monitor Informatica, Tableau jobs and document application and database errors.• Create user documentation for common issues and maintain versions.• Participate in an on-call rotation and support the environments.

Atlanta, Georgia, United States

• Working on support runbook for one or more general purpose programming languages, plus an interest in learning other coding projects. • Working on testing toolset to design, develop, test, deploy, maintain, and improve software • Work collaboratively in teams and develop support methodologies to achieve common goals • Maintain versions of Python/Linux scripting for application monitoring/post-deployment validations. • Working on monitoring tools Splunk, Dynatrace, Moog soft.• Autosys job scheduler monitoring and restart any jobs to resume the box runs.• Identifying and automating away manual TOIL in our space using Automation as a Service (AaaS) or other appropriate tooling • Helping to identify Application Service-Level Indicators (SLIs)/ Service-Level Objectives (SLOs) and ensure these are properly monitored • Production support tasks for our application portfolio (helping with change implementations when necessary, troubleshooting incidents/alerts, communicating with upstream/downstream partners) • Documenting relevant procedures/information needed to support our portfolio.