• Create and implement a standardized enterprise level Data Issue Management Escalation Process within an enterprise management tool in order to support reporting.• Responsible for leading the monthly Disposition forum for data deficiencies with the BURM and Tech Risk partners for the Risk Management business unit.• Ensure and enforce compliance to Enterprise Risk Standards.• Assist in the creation of a data sourcing library of Truist applications, mapping out the flow of data through the enterprise data supply chain which is used to inform impacted parties of data changes.• Participate in the creating the Data Change process flow that will be implemented within our team to be used Enterprise wide.

• Utilized Workfront to support data change project management through the SDLC process for the Risk and Finance Data Office and ensured compliance with enterprise change controls.• Supported implementation the new offshore operating model and how onshore resources interact and schedule demand.• Managed the prioritization, scheduling and communication for large scale changes for all areas in the Data Office.• Increased transparency into the overall demand process and heightened communication between the business and development teams.

• Supported four executive level managers.• Managed calendars including in person, via teleconference & videoconference, with varying occurrence & attendance.• Maintained all travel arrangements and submitted expense reporting.• Coordinated quarterly off-site and team building sessions, monthly "All-Hands" meetings.• Managed one-off projects on as-needed basis.

Xceleration is an industry-leading provider of incentive and recognition solutions for corporations looking to drive the performance of their employees, dealers or customers. Xceleration develops supports and markets incentive platforms for medium and fortune 100 companies. Customer Support Analyst •Respond to customer inquiry calls and emails, quickly accessing the customers’ needs and problems in order to deliver an ideal solution in a timely manner. •Create and update various Excel reports for multiple projects across the department for optimal team organization. •Cultivate and maintain strong relationships with vendor contacts to ensure prompt resolutions to customer inquiries. •Act as client liaison after implementation of new websites or feature enhancements. •Responsible for managing client concerns and expectations and troubleshooting issues where applicable•Work directly with clients, developers, and account managers to ensure success and client satisfaction •Support clients with software integration, implementation and adoption•Perform quality assurance testing of new enhancements in both test and production environments. •Familiar with the SDLC and have direct expertise working with the QA, implementation and release management of website software•Used basic select SQL statements, or ran prewritten scripts to help troubleshoot client concerns.•Spearhead a team to promote a 10% increase merchandise redemption across multiple clients

"S3 prides itself on being an international IT Staffing and Solutions company with 20 years’ experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector and Retail Distribution industries. We are a full service IT firm, with 25 major market locations and is a privately held, financially strong, woman owned company."Responsible for the administrative support of three company branches – currently traveling 25% of the timeFacilitate the entire onboarding process for new contractors including offering explanations of benefits and payroll proceduresAct as the first tier of candidate and consultant support offering superior customer service and careSchedule and coordinate meetings, interviews, and appointments for candidates, Account Managers, Recruiters, Branch Managers, and Corporate Vice Presidents Responsible for calendar adjustments, travel arrangements and completing expense reports in a timely and efficient manorOrganize consultant events including scheduling locations, inviting all eligible consultants, and facilitating the events - all within an allotted budgetCoordinate and facilitate team conference calls for numerous branchesServe as a liaison between departments to resolve various issues that arise sporadically Order all office supplies as well as hardware and software products for new hires and daily business practices Technical skills: Lotus Notes, Sendouts, MS Office, and Excel

Was responsible for the full desk lifecycle of recruiting including generating new business accounts, building and maintaining relationships, sourcing, screening and submitting candidates to client managers, walking candidates in to client sites for interviews, extending employment offers, and onboarding candidatesFocused primarily on placing Information Technology, administrative, clerical, marketing, and customer-service candidates Generated new business leads by cold calling and coordinating meetings – mainly focused on small to mid-sized companiesEstablished professional rapport with clients and potential clients to assist with staffing needsTechnical skills utilized: Citrix, TKO, BusinessWise, and MS Office

Was responsible for the full lifecycle of recruiting including sourcing, screening and submitting candidates to client managers, extending employment offers, and onboarding candidatesWas also responsible for acquiring new business through daily cold calls – mainly targeting small to mid-sized companiesTechnical skills used: Monster.com, MS Outlook, CURA ATS system

Act as the face of the company by maintaining a positive demeanor and assisting with patient needsOversaw medical records and patient information chartsManaged scheduling appointments and receiving inbound callsAssisted with the coding and posting of various procedures and diagnoses Utilized CPT and ICD9, health industry coding systems Technical skills used: MS Outlook

Provided customers with a pleasant shopping experience by answering questions, assisting with return items, processing payments, and offering unmatchable customer serviceRecognized on numerous occasions for exemplary customer service and received several “Star Card” awards within the department

Acted as a liaison by organizing interested organizations to participate in a community-wide health fairContacted numerous vendors to contribute volunteer time and supportDesigned marketing brochures and flyers for health education classes and programsPerformed clerical responsibilities including customer communication, administrative tasks, and processing confidential patient records