-Led cross functional teams in marketing, management, maintenance, and administrative team achieving an objective of 95% tenant satisfaction rate. -Spent time growing meaningful relationships with team members and cultivating a positive uplifting company culture. -Maintained an average occupancy rate of 99% at Student & 94% at conventional properties year round.-Developed and implemented best practices for property management processes, reducing wasted time spent by 23%. -Managed tenant relations, addressing 100% of concerns within 24 hours, resulting in a 90% tenant retention rate.-Collaborated with the sales, legal, and IT department to streamline operations, business software , and all other out data technology. , improving overall efficiency by 32%.-Captured and analyzed customer surveys including feedback forms, daily opinion journal or suggestion cards. leading to an annual 20% improvement in customer service scores and asset improvement with the greatest possible impact for everyone -Spearheaded Implementation of a new revenue opportunity by creating a third party property management and real estate solutions leading to an overall revenue increase of 41%. Services included overseeing management, consulting services, project management, large renovation, ect…-Researched potential portfolio needs resulting in over 1600 multi family units in 6 month.Collaborated with cross-functional teams such as implementation, sales, marketing, and administration teams to streamline the onboarding process and customizing technology services resulting in time saved during client onboarding .Onboarded new clients including transitioning business software. -Customized CRM & other applications services to achieve an overall 93% client satisfaction rate for new business accounts.

-Spearheaded the development of innovative property management processes, increasing operational efficiency by 35%. -Built relationships & negotiated pricing with local vendors and contractors to reduce overall expenses by 15%-Reached and surpassed monthly KPI goals. -Managed time efficiently, focusing on critical activities that resulted in a 25% increase in tenant retention. -Generated detailed reports on customer satisfaction and established SLAs, leading to a 20% improvement in compliance and performance metrics-Customized Onesite setting for the company’s need and utilized the system to record all tenant conversations and to capture leads. -Negotiated contracts for monthly services to service the boiler once a month as well as the life station. -Leased over 30 units within 45 days with well qualified customers. -Coordinated project management department including unit renovations for over 53 units while staying on time & budget.-Improved overall community reputation by 42% using client feedback and recommendation in our most recent marketing campaigns, we additionally put efforts into networking at local events,keeping a close eye on after hours activity,activity on site after hours, Updating standards such as applicant approval requirements, apt move in condition, property cleanliness ect.

Executed and renewed over 75% of the community leases annually, ensuring compliance with property regulations and lease terms. -Took prospects on tours and gave them information about their future home. -Created marking flyers about the community and amenities.-Processed Final account Statements and worked in house collections. -Maintained leasing ratio of 97%. -Increased lease renewals by 20% year-over-year through proactive tenant engagement and incentives. -Coordinated maintenance activities, reducing service request response times by 30% and ensuring 100% compliance with safety standards. -Collected and processed monthly rent payments, achieving a 94% on-time payment rate.-Drafted professional documents such as tenant leases, vendor agreements, final account statements. -Attended online National Apartments Association meetings to stay educated on landlord tenant regulations, fair housing laws, and upcoming legislation that will likely affect the local area soon.