Caio Guimarães Email & Phone Number

Madrid, Community Of Madrid, Spain

Nova Lima, Minas Gerais, Brazil

Responsible for the BPO payments team in LATAM and North America. Successfully identified, planed, implemented and maintained the improvements that reduced over 50% delay and failures of payments. I leaded the activities transfer for more than 15 countries,25+ entities. The scope includes payments for suppliers, utilities, garnishments, tax authorities and T&E. I’m also responsible for the team capability, FTE measure, performance report, setup priorities, process mapping, cost forecast, bank and GL reconciliation, BCP, FMEA, SIPOC, SLA control, KPI, knowledge management and guarantee agile and effective answer to suppliers queries in English, Spanish and Portuguese.

Nova Lima, Mg

I created controls that reduced double payments and eliminated rework on Accounts Payable. The activities most common was invoice processing, T&E, payment applications, account reconciliation, quality audit, billing, supplies and clients contact in Spanish and English.

Nova Lima, Mg

Business communication,trainings, audit (ISO9001 - ISO27001 -PCI DSS), Knowledge management, risk management, mesure of metrics and indicators, leadership support, process improvement(Lean-six Sigma), process mapping, corporate governance, client and suppliers relationship, company environment, BCP, KPI, SIPOC, CAPA, SLA control, quality assurance and quality control.

Nova Lima, Mg

Recovered the knowledge lost with an employee resignation and made the process stable. My functions were to calculate expenses apportionment, zero balance account, journal vouchers, account reconciliation and reclassification, supplier payments, payment clearing, payment proposal, invoice register, performance analysis, tax audit and vendor queries in Spanish.

Belo Horizonte Area, Brazil

Real estes sale support, contracts, account receivables, account payables, documentation, billing, calculation of immobile fees, credit analysis,marketing and legal support.

Belo Horizonte Area, Brazil

Checks storage and compensation, pouches receipt, checks truncation, intern client support, young learners orientation.

Belo Horizonte Area, Brazil

Customer services for a electricity company delivering client satisfaction by listening, advising and supporting to solve their queries timely and accurate.