Flávio Campos Email & Phone Number

• Daily user support (requests, bug identification)
• Creation and translation of operating procedures, user supports and documentation
• Management of user feedback: feeding the backlog and tracking bugs (JIRA)
• Creation and follow-up of User-Stories in the backlog
• International team (remote collaboration with European and US teams)
• Testing of products before deployment

Belo Horizonte, Minas Gerais, Brasil

• Collect, analyze, and create data reports to present to the executive team
• Review of processes, and improving ways of working for Brazil and Chile
• Investigate possible methods of improving and/or increasing the automation of the reporting process
• Perform enterprise analysis and reporting – accessing and gathering data from disparate sources and consolidating into meaningful reports for Brazil and Chile.
• Part of the projects including technology updates, testing, and implementation for Brazil and Chile

Belo Horizonte, Minas Gerais, Brasil

• Identified and resolved employee issues on daily basis.
• Utilized and Operated Payroll system (ADP)
• Contract admission and termination process.
• Time sheet administration of third parties and temporary staff.

Belo Horizonte, Minas Gerais, Brasil

• Front Desk Routine of Activities;
• Created performance reports for consultants

Belo Horizonte, Minas Gerais, Brasil

• Supervised the arrival and departure of all guests coming into the hotel.
• Monitored all reservations as per the appropraite reservation procedure.
• Adminsitered all guests and allocated room to guests.
• Reconciled all invoice payments and other cash activities in shift.

Belo Horizonte

• Provided administrative support and help in drafting contracts

Executive Mba, Business Agility & Digital Transformation

Bachelor Of Engineering - Be, Industrial Engineering

Bachelor Of Business Administration - Bba

Coltec - Technician School, Computer Programming

Java;C++,PHP and IT technical support