Christine Davis Email & Phone Number

Rockford, Illinois, United States

Janesville/Beloit, Wisconsin Area

Support and manage professional customer care representatives through coaching, constructive feedback, and navigation through a complex supply chain all in effort ensure orders are captured and fulfilled. Interact with stakeholders such as Sales, Distributions Centers, and Finance. Assist in determining root cause of issues and helping implement corrective actions to eliminate repetitive errors. Ensure integrity and quality of work.

Englewood, Co

Manage a team of 9 professional customer service representatives in North America. Assist with interviewing, training and coaching customer service representatives located in Budapest, Hungary and Shanghai, China. Introduced tracking of call volume and live chat stats that resulted in accountability, improved consistencies and increased proficiencies globally. Monitor orders and expedite deliveries per SLA. Assess and resolved areas of dispute with customers. Processes orders for company products and services, expedites and coordinates the flow of work within or between internal departments.

Highlands Ranch, Co

Leading team of knowledgeable and experienced professionals in a fast paced call center environment within the mortgage industry. Ensure adherence with all regulatory rules that apply to call centers and communication with customers.

Englewood, Co

Responsibilities: Provide AML Compliance support to agents of Western Union and its affiliates to build programs that are in compliance with the Bank Secrecy Act, USA Patriot Act, and other anti-money laundering laws as they apply to Money Services Businesses. Provide support for State exams.Provide reporting metrics for both front and back office. Scheduling on-sight reviews for field Compliance Officers. Accomplishments:Created productivity reports to measure the success of back office compliance officers. Hired & trained four new people to support the back office functions. Updated and documented all back office SOP's and maintenance of department SOP's. Streamlined communications to Sales and Account Management team. Helped train Costa Rica staff as it was outsourced.

Englewood, Co

AML Compliance; Support agents' efforts to comply with company policies and procedures as they relate to anti-money laundering. Follow up with agents concerning review findings and communicate assessments to SAM. Accomplishments:Met productivity goals every month. Supported managers with suspensions and any special projects

Englewood, Co

Ensured WU and its regulated subsidiaries were licensed in all relevant jurisdictions as well as ensure on-going maintenance and timely filings of the aforementioned licenses. Responsible for the maintenance of all company related bonds and ensuring they are in full force and effect for the period covered under legal statutory, regulatory and contractual requirements. Accomplishments:Achieved 100% in State filings on a monthly and quarterly basis by developing a tracking tool that ensured all States submitted on time. Performance managed a new team of three analysts.

Englewood, Co

First Data is the leader in electronic commerce and payment services serving nearly 2.8 million merchantsResponsibilities: Consistent focus on trends, scheduled productivity, scheduled adherence, incentive programs and performance managementCoordinate the implementation of all client related process changes Develop business documents, status reporting, testing and routine project administrative dutiesLead team to gather data for reporting to support the financial and strategic plans Responsible for the direction, control and performance of a specific group of employees.Accountable for $5 million budget.Organize cross-departmental project requirements and meetings

Rockford, Illinois Area

Served as a client services manager acting as the liason between the call center and fortune 500 company's.

Varied Locations

Performed various jobs throughout career with Best Buy ranging from: Customer Service Manager, Inventory Manager & Sales Manager.

Bachelor Of Science, Criminal Justice

Bachelor Of Science (B.S.), Criminal Justice/Law Enforcement Administration

Bachelor'S Degree, Criminal Justice

Bachelor'S Degree, Criminal Justice/Police Science