Cara Castelli Email & Phone Number

Stafford, Virginia, United States

-Monitor registration process to meet state and county requirements.-Utilize registration policies, procedures and timelines for smooth and timely registration process.-Verified application accuracy and check for completion prior to processing.-Developed effective training plans based on equipment use, focusing on efficiency and proper set-up and break down of Polling Locations.

Fredericksburg, Virginia, United States

-Establish employee duties and responsibilities during each shift based on the individual's abilities and meet expected demand.- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.-Monitored food inventory and supplies to prevent waste and to conduct proper ordering.-Restocked and cleaned stations and facilities to maintain cleanly and operable standards.-Served customers quickly and efficiently and created strategies to prevent delays.-Memorized ingredients and recipes for a wide variety of specialty drinks.-Train new and tenured employees on new policies and procedures.-Onboard new employees on Starbucks standard and procedures.-served as Community Outreach Supervisor, responsible for hosting events in store to support the local community-served as Social Media Manager, responsible for creating engaging and exciting posts through the store’s social media account to attract traffic, announce new products, interact with customers and connect to the community: @cosnersbux

Spotsylvania, Virginia

Quantico, Virginia, United States

-Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.- Kept Facility compliant with health codes, sanitation requirements and license regulations.-Restocked and cleaned stations and facilities to maintain cleanly and operable standards.-Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.-Monitor food inventory and supplies to reduce waste and order supplies accordingly.-Train new and tenured employees on new policies and procedures.-Onboard new employees on Starbucks standard and procedures.

Fredericksburg, Va

-Monitor current trends to understand fashions and better serve customer needs.-Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.-Created memorable customer experiences, adding bonus services such as teaching make-up and skin care routines.-Increased revenue through effective customer service and inventory management.**Was first hired as seasonal in 2013 and after returning from a Disney internship 08/2014, was asked to return after completing internship.

Fredericksburg, Virginia

-Resolved conflicts between employees to maintain positive and productive work environments.-Managed cash register after end of shift to balance and record accurate transactions.-Greet customers, helped locate merchandise, and suggested suitable options.-Used POS system to process sales, returns, online orders and gift card activation.-Organized store merchandise shelves and displays to promote and maintain visually appealing environments.

Orlando, Florida, United States

-Built and established positive relationships with guests, team members and supervisors.-Maximized customer service and satisfaction by providing directions to guest regarding requested locations, events and landmarks.-Promoted safety of guests and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.-Operated rides and attractions according to written guidelines and training to reduce peer and guest injury.-Delivered information and details of interest about theme park and attractions t guests.-Assisted customers in entering and exiting rides.

Orlando, Florida, United States

-Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays in service.-Established rapport with customers by providing friendly and attentive service.-Collaborated with supervisors and servers to discuss logistics and maintain smooth operations.-Processed payments through POS system.-Supported and assisted team members in handling guest inquiries and requests.-Delivered exceptional guest experiences through attentive service and quick response to issues.

Bachelor Of Science - Bs, Business Administration

Graduated with Honors: Cum Laude

Education record

Attended only for freshman year, decided it was not the right place for me.