Christina A. M. Email & Phone Number

California, United States

Foothill Ranch, CA

Manage all federal regulators, GSE (FHLMC, FNMA, VA, HUD), External Auditor Due Diligence, Audit and Rating Agency reviews and exams. Position requires strict adherence to timeframes, documentation requirements, and coordination of efforts enterprise-wide. Drive multiple Legal Projects, including Licensing process optimization, Branch Certifications and.

Santa Ana, California

Managed all enterprise wide Quality First projects and initiatives. Created departmental project documents, schedules, presentations and communications. Managed departmental websites and communications for senior executives. Implemented the company's first Complaint Management program. Partnered with many lines of business to drive efficiencies in.

Irvine, CA

Position involves managing all projects for Loss Mitigation and Portfolio Management teams. Position requires extensive amount of partnership with outside vendors as well as internal stakeholders. Driver of projects for investor and senior leadership strategy. Implemented technological and operational enhancements to ensure the best return on.

Overland Park, KS

Assigned to oversee and facilitate the transition of the Loss Mitigation Affidavit process from Pittsburgh, Pennsylvania to Plano, Texas for one of the largest single family loan servicers. Responsible to ensure training, processes and technology can support the structure and function of new department. Developed internal process gap analysis and internal.

Irvine, California

• Chosen to monitor 14 Loss Share institutions which total approximately $29 billion in single family and non-single family covered assets underneath Loss Share. Selected as an Oversight Manager to manage 10 task orders.
• Selected to monitor the FDIC’s largest Single Family Assuming Institution Loss Share Agreement(s)
• Appointed to the first group assigned to Loss Share within the FDIC. Created processes, procedures, and process flows as a part of the ramp-up of this Division. As a result, awarded the prestigious Chairman’s Mission.
• Position requires extensive review of a multitude of Loss Share agreements (commercial and single family), data and certificate receipt, knowledge of all data requirements, and default Loan Servicing
• Partnered with key individuals in Assuming Banks to assist with Loan Servicing operational and data challenges, and facilitated feedback while sharing best practices with internal and external stakeholders
• Interacted regularly with senior officials and acquiring bank managers to identify gaps in default processes and controls, and to provide guidance and expertise

Newport Beach, California

• Oversaw and managed a Loss Mitigation team of 35 associates for all Loss Mitigation business functions (Call Center, Mail, Deed in Lieu of Foreclosure, Short Sale, and Forbearance alternatives) within this division at.
• Expanded and implemented the usage of DRI Loss Mitigation platform, creating templates, canned letters, and milestones to assist with Loss Mitigation efficiencies
• Created Loan Workout’s first departmental metrics, reporting, and departmental utilization of DRI default software
• Participated in Town Hall community meetings and partnered with other servicers and advocacy groups to assist borrowers
• Streamlined daily processes to effectively manage staff and technology cohesively
• Managed dramatic staffing increases (four associates to thirty-five in less than six months) and placement of positions while doubling in size in portfolio growth

Irvine, California

• Position required the effective management of a phone monitoring team, implementing of a phone monitoring system, maintenance and oversight of company wide audits.
• Created, hired and oversaw the first Servicing Analytics Department (Quality Assurance) for all Servicing call center Phone Monitoring, ensuring FDCPA requirements met
• Implemented first Phone Monitoring System, NICE, Ethics Point (Whistleblower Hotline), Open Pages (SOX)
• Partnered with Internal Audit, Deloitte and Touche and Director of Project Management (PMO) to commence Sarbanes-Oxley initiatives (SOX) with Senior Executives
• Conducted the first internal audit of PCFC’s entire Servicing Platform
• Conducted the first internal audit of Appraisal and Quality Control business units

Irvine, California

• Reviewed calls utilizing Witness system for FDCPA and/or other risk to prevent company losses, and to retain positive reputation. Conducted associate portfolio audits for foreclosure, claims, and bankruptcy departments.
• Elected Associate of the Month February 2005 by peers and management.
• Completed Quality Assurance’s first Random Audit of servicing processes, reducing quarterly costs $16,250.
• Developed management skills with self-initiated Formal Development Plan.

Bachelors, Organizational Leadership

Associates, Education

Activities and Societies: Chamber Chorale

Vocal Repertoire, Musical Theatre

Bachelor'S Degree