Collin Cash Email & Phone Number

201 West Mcbee Ave. Greenville SC 29601

As the Financial Center Team Lead (FCTL) at our McBee Ave. Financial Center, I oversee the effective functioning, sales, and overall performance of the retail branch team. My responsibilities include conducting performance reviews, coaching, and mentoring direct reports. I proactively engage in internal branch audits and address findings to ensure.

300 Trade Street Greer SC 29651

Spartanburg County, South Carolina, United States

• Proactively and pleasantly greets clients to establish a relationship and develop rapport, to provide outstanding, personalized client services/advisement. Executes a variety of customer transactions in accordance with.
• Mitigated losses for branch by overseeing Non-Sufficient Fund Reporting
• Manages Exception Reporting and reduced outstanding exceptions from 25 to 5
• Top 3% of Retail Sales Bankers for Synovus Co.

Greenville, South Carolina, United States

• Leading example of hospitality for our team members and guests; educating team members and guests on products and services in order to provide complete meal solutions. Alongside the Guest Service Manager, maximized.
• Managed and scheduled 25 + cashiers
• Minimized Location’s cash outages by training cashiers on detecting counterfeit notes
• Performed operational audits on cash office week-end reporting to ensure accuracy

Greenville, South Carolina, United States

• Responsible for hiring and training of Business Development Representatives (BDR’s). Trained BDR’s to cold call with a goal of scheduling appointments for the customer to meet with sales or service team. Oversaw weekly.
• Improved sales by 23% by Scheduling weekly Coaching Sessions with BDR’s and Sales Team Members
• Increased employee retention rate by 87%
• Implemented new training exercises and department mentorship program
• Utilized CRM Software to Convert Online, Email, and Phone Leads into Sales

Greenville-Spartanburg-Anderson, South Carolina Area

• Managed, trained, and developed clerks. Counted cash drawers at shift end and coordinated change orders for store. Managed and ordered store inventory as needed and provided correct and true inventory. Trained.
• Effectively managed clerks from 20+ different store locations
• Provided instrumental feedback to other managers to improve weekly store audits
• Maintained customer expectation of overall store quality by ensuring daily store tasks were created and completed
• Productively divided tasks between all employee’s on shift to ensure all tasks were complete and provided feedback to each individual employee on performance at the time of task completion

Spartanburg, South Carolina, United States

• Assisted Customer Service Manager in running day-to-day operations at the customer service desk as well as the store cash office. Consistently exceeded the customers expectation of priority customer service, trained.
• Maintained cash and coin inventories
• Reduced fraudulent Western Union Wire Transfers
• Audited all store week-end closeout documents for Store Management to ensure all reporting was done accurately and truthfully.