Charles Bullock Email and Phone Number

Leading a global cross-functional team of 10-15 engineers to build a common Identity Management platform, consolidated APIs, and GIS layer services to project teams in Agriculture, Weather, Financial Analytics, Energy, and Transportation. Managed ongoing development of Agriculture and Financial Analytics products including Grain Portal, AgHost, Ag Marketplace, DTN Connect, and DTN Sync products. • Collaborate with product managers and Technical Product Owner to transform strategic roadmaps into epics and user stories for developing an Identity Management platform to handle authentication, authorization, and Identity Management for DTN applications.• Work with development teams in Manila and the US to identify dependencies and coordinate changes in the development of User Management and DevPortal applications.• Led GIS team efforts to stabilize DTN ESRI platform, address processing and retrieval performance of real-time weather data services, and identify data services to migrate to data sources in AWS.• Reduced P1/P2 frequency of escalations to development teams by cross-training Customer Support and Operations on resolving common customer reported incidents and streamlining communication processes for reporting incidents.• Worked with Engineering and Program Management Office team members to help identify standards and practices for implementing Agile methodologies within development teams.• Participated in an interview panel to screen and hire engineers in building an Engineering Center of Excellence in Manila.

Collaborated with Product Management and Development teams to manage the product backlog for ongoing development efforts in Agriculture and Financial Analytics markets.• Facilitated collaboration amongst Product Managers across multiple business units; Agriculture, Trading, and Weather, to ensure product vision and roadmaps are translated into epics, user stories, and acceptance criteria.• Prioritize product backlogs for mobile (iOS and Android), web, UI/UX, and server teams utilizing Scrum and Kanban Agile methodologies.• Collaborate with teams during sprint planning, development, demos, and retrospectives to provide feedback, promote creativity, and identify opportunities for increased efficiency.• Verify acceptance criteria are met and identify release candidates.• Analyze customer data to provide solutions and suggestions for onboarding, implementation, reporting, and enhancements.• Remove team impediments through collaboration with other development managers and senior management• Assist product managers in coordination and management of UAT testing with business stakeholders and external customers.

• Supervised a team of automation engineers including out-of-state consultants to support multiple product lines utilizing various technologies.• Prepared and administered quarterly performance appraisals, internal promotion requests, and career development activities.• Interviewed and assessed candidates as well as provided hiring recommendations to HR and senior management.• Evaluated and provided recommendations on automated testing tools for mobile applications including Perfecto Mobile and SOASTA as well integration tools for Quality Center and Team Foundation Server (HP Quality Center Synchronizer Team Foundation Server Adapter).• Collaborated with other members of management on department goals, training initiatives, and quality reporting metrics.• Assessed automation impacts and provided work breakdown structures and estimates during each stage of the systems development life cycle (SDLC) to project management.• Developed and maintained automation standards and procedures.• Coordinated and developed testing strategies for disaster recovery environments working with various IT and business departments.• Developed custom Quality Center reports using Microsoft SQL and VBA to provide real-time and historical metrics for automation execution, progress, and coverage reports as well as QA project status reports.• Coordinated with various infrastructure teams and led upgrade and migration of HP Quality Center from 10.0 to 11.0 including the addition of new hardware.• Worked with HP and third-party vendor support to resolve HP product issues.• Trained in SAFe and Scrum Agile methodologies.

• Developed and executed unit and integration test plans for all components of a rule-based multi-threaded distributed event processing system, an order management system, and a billing system. Components include a back-office engine, database, desktop, reporting, and web applications.• Managed tracking of defects and enhancements across multiple products and releases.• Assisted in all stages of the systems development life cycle (SDLC), from requirements to release, as a product knowledge expert.• Worked with automation testing team using Rational Robot to design a framework and develop input data for automated testing of rule-based software user interfaces.• Provided customer support and development liaising during user acceptance testing.• Provided on-site/remote training and production support to customers and the sales organization.

• Created and maintained queries to extract data from multiple systems including Business Objects, F&E, and other internal provisioning systems.• Utilized databases and queries to organize, cleanse, and transform data.• Identified and solved data integrity issues.• Generated reports and provided analytical support to executive managers.• Communicated directly with managers and developers to determine business needs and requirements.• Ensured that policy and procedures were met to changes in customer commit dates.