Chun-Chia Chen Email & Phone Number

台灣 臺北市

Leadership in Accounting Module Development and Maintenance:• Led a team of four, focusing on accounting module development and maintenance. Aligned each team member with the company objectives by enhancing the frequency of one-on-one meetings, which helped build team trust. Overcame project delays through effective communication, ensuring high team morale and product stability. Cross-Departmental Collaboration and Team Building:• Facilitated cross-departmental dialogues, effectively resolving collaboration issues. Initiated a gratitude-sharing initiative among PMs, Designers, Engineers, and QAs, which enhanced interdepartmental bonds and unity during a key growth phase of organization.Emergency Process Improvement for SaaS Services:• Established an off-hours emergency process for our SaaS services, including a robust reporting mechanism, role delineation, post-incident analysis, and shift scheduling. This initiative reduced communication errors during emergencies and decreased customer dissatisfaction.

Taipei City, Taiwan

Cloud Migration and Architecture Design:• Directed the migration of our Logistics service from local servers to AWS cloud. Designed the cloud architecture and utilized Ansible for automated deployment. Achieved seamless transition of existing customers to the cloud and established an efficient onboarding process for new customers.Competitive Analysis and Data Migration Development:• Executed a comprehensive analysis of competitors' Logistics services and developed a data migration mechanism. Successfully transitioned 7 major customers from competitors to our Logistics SaaS solution, leading to a significant boost company revenue through numerous referrals received from these satisfied customers.Container Location EDI System Development and Architecture Design:• Led a team of two interns and a part-time engineer to build the Shipment Information EDI System from scratch. Designed the system architecture, overcoming technical challenges such as IP blocking and anti-scraping measures. Successfully transitioned to our self-built system before our contract with an external service vendor expired.

Taichung City, Taiwan

CI/CD Pipeline Development:• Established a CI/CD pipeline, effectively reducing the workload of development teams. This initiative refined the development workflow, enhancing both operational efficiency and the speed of deployment.Backend API Development and Frontend Interaction:• Developed backend APIs for the website, integrating various third-party services. Utilized jQuery and Ajax for dynamic frontend interactions, enhancing user experience.

Taipei City, Taiwan

API Refactoring:• Collaborated with cross-departmental teams to execute a comprehensive API refactoring, successfully eliminating 85% of redundant APIs. This initiative significantly improved system performance and simplified code complexity.Printer Support Case Analysis and Resolution:• Performed an in-depth analysis of printer support cases, identifying root causes and resolving issues in order of frequency. This strategy led to a 75% reduction in support cases over four months, markedly improving system stability and user satisfaction.

台灣

GUI Design Prototyping and Implementation:• Developed a prototype for the GUI design and its operational behavior, followed by effective implementation of the GUI program.Software and Hardware Integration:• Developed a Verilog generator and released APIs for a Verilog template system. Engineered block diagrams for memory BIST modules, achieving significant circuit area reduction by merging similar functionalities in module designs.

Master Of Science (Ms), Electrical And Electronics Engineering

Bachelor Of Science (Bs), Electrical And Electronics Engineering