Chad Roberts Email & Phone Number

Duluth, Georgia

Norcross, Georgia

Greater Atlanta Area

• Provided technical support via e-mail and remote access for business end- users and for network infrastructure team.
• Setup/maintained desktop and laptop PCs using a variety of operating systems (7/8.x and VDI Blaster).
• Monitored/maintained Windows Server 2008/2012/Hyper-V; Windows Server 2003, 2008 and 2012.
• Supported the installation, operation and user training for Microsoft Office/Libre Office/Microsoft Office Communicator.
• Monitored/maintained Dell SonicWall… Show more
• Monitored/maintained Dell SonicWall NetExtender VPN in order to enable the remote access to company’s network resources.

• Troubleshot and resolve software issues on Windows XP, Vista and 7 Operating Systems.
• Analyzed and eliminated sharing and permissions errors on home and office networks.
• Lead by example of maintaining a calm and professional attitude in high pressure situations.
• Assisted customers with technical software questions and errors via phone, e-mail, web sessions and in person.
• Consistently meet and exceed departmental support goals and objectives.
• Documented all customer… Show more

Dunwoody, GA

• Performed complete diagnostic of customer CPUs.
• Advised customer on their current problem and offered solution options to avoid repeat occurrences of such issues.
• Upgraded and modified customer computers to their requirements and specifications.
• Performed troubleshooting of Operating Systems, software, hardware and Internet connectivity issues.
• Gained valuable knowledge in computer hardware diagnostic and troubleshooting techniques and methodologies… Show more
• Gained valuable knowledge in computer hardware diagnostic and troubleshooting techniques and methodologies.

• Established and maintained professional contacts and leads with schools, public officials, personnel managers, parents and religious/civil leaders.
• Setup and a promotional/advertising network by establishing liaison with local radio, television, and newspaper agencies. Wrote, edited and presented recruiting material for use by local communications agencies.
• Conducts interviews and Q&A sessions for perspective recruits
• Evaluated applicants by administering, scoring, and… Show more
• Evaluated applicants by administering, scoring, and screening physical examination; and enlisted screening tests of applicants and counsels in order to analyze and to gauge their occupational aspirations within the Army.
• Performed high-level administrative tasks by means of gathering individual data and preparing forms and documents in support of enlistment processing. Arranged for transportation, meals, and lodging for applicants.

Bachelor'S Degree, Information Technology

Associate Of Arts, Business Administration 2012