I have business responsibility for the flow of data across HSBC’s core HR suite as well as inbound and outbound integrations with other business systems leveraging HR data.I own the change pipeline for integrations, implementing updates to existing services as well as overseeing the development of new data feeds. A combination of simplifying governance, utilising online tools (JIRA) and face to face forums, enable us to handle over 500 integration changes per year.Operational integrity is integral to my role, providing executive level service monitoring, reporting performance, support levels, and risk impact assessments. When incidents do occur, I act as the single point of contact for impacted parties, liaising on triage, root cause analysis and both tactical and strategic solutions.By expanding my role to one that looks across the whole SAP Success Factors suite, I have developed strong product knowledge of Employee Central (EC) and associated modules, data transmission and HSBC’s wider infrastructure.

I am working on a strategic HR transformation programme, with my primary focus being the integration of the Learning Management System (LMS) with a new core HR system, Employee Central (EC). This will significantly improve our ability to target learning to correct populations.As well as cross module integrations, I am also focused on improving the learning experience in HSBC by streamlining the quarterly release process in partnership with our IT teams so that we can be faster to market with getting new features into the LMS.I strongly believe that the key to success in this space is to maximise the features and benefits of what you have, to continue to enable more and more integrations across your HR suite, such as tying into performance and goal setting, mobile and influencing your vendor's roadmap development for the future.

Working closely with the programme lead, I am responsible for managing and supporting all aspects of the implementation of a new global learning management system into the organisation within a 6 month window from start to finish.I co-ordinated configuration workshops, generating the blueprint for the company’s new global learning management system.Defined and implemented the training plan for administrators and global support teams.Learning lead for UAT ensuring thorough testing of all aspects of the platform by testers from 34 countries.I organised the translation of the system into 7 languages, delivering an excellent end user experience in local language.

Responsible for the Compliance, Transition and Migration Workstream for the deployment of a new HR Portal in HSBC, key deliverables included:Creating and delivering the programme’s transition plan, deployment and hypercare approaches.Ensuring that suitable infrastructure is in place in the new global contact centres.Obtaining agreement to sustainable saves generated by each migration.100% compliance approvals for all countries in scope and the creation of a master reference library of agreements for future projects.Smooth transition of all countries onto the new service over two years.Equipped contact centre teams in Manila, Hydrabad, Mexico City, Curritiba, Krakow and Nanhai with office space, hardware and software required to effectively deliver the new service.

Accountability for the organisation’s Global Learning Management System (LMS).Establishing and embedding the Tier 2 Global support team.Technical expert for the platform, its governance and configuration.Leading combined support teams totalling 100 FTE, operating 24/6 delivering high quality support to 300,000 employees in 5 core languages.Responsible for every aspect of the system, from support, system configuration, audit, stakeholder relationships, billing and continuous process improvement, ensuring consistent best practice.Recruiting, training and leading a new global offshore team and transitioning it to BAU.Extensive knowledge of learning products and technologies in the company. Understanding the integration of key HR systems and how, therefore, to leverage the full capability of the platform. I have developed strong analytical and problem solving skills and can communicate complex information, strategy and operating plans to all levels of the business in a clear, concise way.

eCommerce developer writing bespoke online applications, secure extranet facilities and websites.Developed customer facing applications enabling HSBC Insurance Brokers to deliver quotations for new business.Created a new online presence for the NHFA following its acquisition by HSBC, significantly enhancing its brand and exposure.Learnt several new programming languages (ASP, JavaScript, T-SQL, and XML) and became a Microsoft certified database administrator.

Created a wide range of paper based guides, eLearning modules, point of sale promotional items and short videos for the UK using industry standard software including Quark, Photoshop, Premiere and Dreamweaver.Commissioned external photo-shoots for HSBC and maintained the departments royalty free image library.Recruited, on boarded, trained and lead a small team of junior designers.

Variety of managerial positions running nightclubs and bars.Creating marketing campaigns for key seasonal events.I lead bar and promotional teams at high capacity leisure venues.Developed a range of management styles to contend with the variety of challenges that late night leisure operations face giving me the capability to adapt my style to different situations.Introduced themed events to increase mid-week attendance and revenues.