Chanisa C. Email & Phone Number

Vancouver, British Columbia, Canada

Prepare agendas, take notes, prepare detailed and accurate minutes for VP

Vancouver, British Columbia, Canada

• Develop and implement individualized education plans for students with diverse learning needs, resulting in improved academic performance and increased engagement in the learning process • Streamline customer service methodologies by implementing a new system for tracking and responding to inquiries, resulting in a 25% reduction in response time and a 15% increase in customer satisfaction • Conduct comprehensive assessments of students' academic and developmental needs, resulting in the identification of critical areas for improvement and the implementation of targeted intervention strategies.

Vancouver, British Columbia, Canada

• Consistently provided excellent customer service while accurately preparing and serving high-quality beverages, resulting in high customer satisfaction and positive reviews• Maintained a calm demeanour under pressure and upheld a positive workplace culture, leading to consistent recognition and rewards from management for dependable service• Completed sales transactions using cash, credit cards and debit cards

Richmond, British Columbia, Canada

• Provided exceptional guest services by recommending activities and restaurants, scheduling transportation and arranging wake-up calls, resulting in a 25% increase in positive guest feedback.• Generated daily reports on room occupancy, revenue totals, and transactions, resulting in improved management review figures• Identified problem areas and assisted in implementing creative solutions, contributing to an increase in overall productivity and service quality

Surrey B.C

• Identified and implemented budget-conscious changes and solutions aligned with the company's operational requirements • Developed a comprehensive marketing plan, employment forecasting, and recruitment strategy, utilizing Gantt chart methodology, and provided strategic solutions for business upgrade • Crafted strategic plan proposals encompassing various aspects such as hiring procedures, technological expansion, and store renovation, leveraging analytical frameworks such as SWOT and PESTLE analysis

Thailand

• Created support service tickets and used web based ticketing systems to track and deliver support services• Supported airline and immigration staff in using software systems, resulting in improved productivity and efficiency• Demonstrated strong coordination and follow-up skills by monitoring the progress of issue resolution, resulting in a significant improvement in the timely resolution of tickets• Demonstrated excellent communication skills, answering phone calls and emails in English, which improved customer engagement and satisfaction

Thailand

• Increased revenue by 15% by implementing a new upselling strategy for room upgrades and amenities.• Streamlined housekeeping operations resulting in a 20% reduction in labour costs and a 25% increase in efficiency.• Increased occupancy rates by 10% through effective marketing strategies and partnerships with local businesses.• Achieved a 95% occupancy rate during peak season by collaborating with the sales team to develop targeted promotions and packages

Master Of Administration Science, Global Technology Administration

Activities and Societies: - Graduated Academic Distinction Award 2020 - Member of Toastmasters Club - Financial Administration.

Junior It Analyst Program

- Assemble computer components based on customer requirements - Install, configure, and troubleshoot: hardware and software components.

Bachelor Of Business Administration, Hotel And Tourism Management