Chanisa C. Email & Phone Number

Vancouver, British Columbia, Canada

Prepare agendas, take notes, prepare detailed and accurate minutes for VP

Vancouver, British Columbia, Canada

• Develop and implement individualized education plans for students with diverse learning needs, resulting in improved academic performance and increased engagement in the learning process
• Streamline customer service methodologies by implementing a new system for tracking and responding to inquiries, resulting in a 25% reduction in response time and a 15% increase in customer satisfaction
• Conduct comprehensive assessments of students' academic and developmental needs, resulting in the identification of critical areas for improvement and the implementation of targeted intervention strategies.

Vancouver, British Columbia, Canada

• Consistently provided excellent customer service while accurately preparing and serving high-quality beverages, resulting in high customer satisfaction and positive reviews
• Maintained a calm demeanour under pressure and upheld a positive workplace culture, leading to consistent recognition and rewards from management for dependable service
• Completed sales transactions using cash, credit cards and debit cards

Richmond, British Columbia, Canada

• Provided exceptional guest services by recommending activities and restaurants, scheduling transportation and arranging wake-up calls, resulting in a 25% increase in positive guest feedback.
• Generated daily reports on room occupancy, revenue totals, and transactions, resulting in improved management review figures
• Identified problem areas and assisted in implementing creative solutions, contributing to an increase in overall productivity and service quality

Surrey B.C

• Identified and implemented budget-conscious changes and solutions aligned with the company's operational requirements
• Developed a comprehensive marketing plan, employment forecasting, and recruitment strategy, utilizing Gantt chart methodology, and provided strategic solutions for business upgrade
• Crafted strategic plan proposals encompassing various aspects such as hiring procedures, technological expansion, and store renovation, leveraging analytical frameworks such as SWOT and PESTLE analysis

Thailand

• Created support service tickets and used web based ticketing systems to track and deliver support services
• Supported airline and immigration staff in using software systems, resulting in improved productivity and efficiency
• Demonstrated strong coordination and follow-up skills by monitoring the progress of issue resolution, resulting in a significant improvement in the timely resolution of tickets
• Demonstrated excellent communication skills, answering phone calls and emails in English, which improved customer engagement and satisfaction

Thailand

• Increased revenue by 15% by implementing a new upselling strategy for room upgrades and amenities.
• Streamlined housekeeping operations resulting in a 20% reduction in labour costs and a 25% increase in efficiency.
• Increased occupancy rates by 10% through effective marketing strategies and partnerships with local businesses.
• Achieved a 95% occupancy rate during peak season by collaborating with the sales team to develop targeted promotions and packages

Master Of Administration Science, Global Technology Administration

Activities and Societies: - Graduated Academic Distinction Award 2020 - Member of Toastmasters Club - Financial Administration.

Junior It Analyst Program

- Assemble computer components based on customer requirements - Install, configure, and troubleshoot: hardware and software components.

Bachelor Of Business Administration, Hotel And Tourism Management