Client Success Manager
Current-Lead Management: Engage with potential Client Leads to educate, collaborate and respectfully negotiate videography service options with the goal of generating sales and executing contracts with prospective clients.-Client Relationship Management: Provide accessible, supportive and authentic rapport with client leads and established Clientele via CRM systems, Phone, In-person and Virtual platforms. -Pre-Event Production: Support and advise clients on event timeline to help maximize… Show more -Lead Management: Engage with potential Client Leads to educate, collaborate and respectfully negotiate videography service options with the goal of generating sales and executing contracts with prospective clients.-Client Relationship Management: Provide accessible, supportive and authentic rapport with client leads and established Clientele via CRM systems, Phone, In-person and Virtual platforms. -Pre-Event Production: Support and advise clients on event timeline to help maximize their contracted services. Coordinate with vendors attached to ensure a seamless event day. This includes liability insurance documents, venue waivers, and facilitating communication between Clients and Cinematographer assigned to event. -Provide consistent coordination and communication with Pre and Post Production departments to safeguard accurate and approved Day-of event information forCinema teams and aim to uphold on-time film deliverables. -Conflict Resolution: Handle client opposition in an honest manner and offer attainable resolutions, while maintaining product and company standards. -Attend Net-working events to build and strengthen relationships with outside vendors (Photographers, Venues, Planners, etc) to maximize sales opportunities. -Collaborate with consulting team to achieve monthly and quarterly sales goals and prepare reports by collecting and analyzing lead data. Show less