C Christopher Taylor Email & Phone Number

Galleria Officentre 200 Southfield, Michigan 48034

290 W. Nine Mile Rd. Ferndale, Mi 48220

(Group description: A weekly support and discussion group open to anyone coping with the loss of a relationship. The group offers support, resources, and skill building opportunities).•Leads with co-facilitator as a team to encourage and direct conversation in a supportive group setting.•Active, empathetic listening.•Provides a space where personal growth and development is encouraged.•Works with Affirmations program management as needed regarding rotating group interns.•Presents information for discussion to address group participant needs.•Provide references to group participants of further resources.

• Successfully negotiates letters of agreement and single case agreements with hospitals, ancillaries and physician groups.• Performs network analysis to evaluate access and include key components of corporate strategic plan for member growth.• Regularly updates electronic data tools used by multiple departments.• Manages electronic system for responding to and tracking contracting inquiries.• Initiate contracting with various provider types to fill access to care gaps for members.• Utilize Cactus credentialing system to review and verify provider information.• Daily, works with providers to address problems and questions in a timely manner. • Coordinates preparation and routing distribution of documents to complete the contracting process in a timely and thorough manner according to standardized processes.

Wixom, Michigan

•Works directly with VP of Delivery & Support providing project coordination, oversight and follow up as needed regarding project issues/deliverables.•Creates project schedules using MS Project.•Creates project status reports detailing project deliverables/deadlines and current status as well as areas needing management attention/escalation.•Functions as liaison between sales and technical teams to assist in creating Statements of Work at project inception and documentation detailing areas of project successes and areas needing improvement to create project practice knowledge base.•Works with owner/developer of Digital Rx (standalone e-prescribing product) on training and training materials updates.

•Management/ maintenance of temporary e-store database.•Management of various software products, including ordering stock and maintaining appropriate stock levels to meet and anticipate customer demands based on sales trends.•Reporting/data extractions based on various ad-hoc needs (product sales, customer lists, etc).•Primary resource for PC Clinic/Student/Staff inquiries regarding software information/troubleshooting.

Greater Detroit Area

•Creation of Database/related peripherals for Contract Department information tracking/reporting.•Maintenance of WSUPG Provider Database, including system updates, data formatting/integrity.•Responsible for reporting development and creation functions for the Credentialing department utilizing a variety of reporting platforms.•Worked closely with database product vendor (Cactus Software) and internal IS department to resolve technical issues associated with Database and Web Products.•Creation of a wide range of training materials and presentation to staff/training of same.•Provided orientations/training on WSUPG web products to outside and internal users. •Performed technical assistance to co-workers and management.•Used background in computer graphics to create various forms, department literature, and office visuals as needed. •Developed/implemented various hard copy and electronic systems of data management to streamline workflow.

Saginaw, Michigan Area

•Designed/Developed/Maintained database to manage/track all ambulance/EMS data for the Saginaw/Bay area.•Responsible for reporting creation/development and data tracking/trending functions for the ALS/EMS department utilizing a variety of reporting platforms. •Performed technical assistance to co-workers and management.•Responsible for Data entry management.•Developed/implemented various hard copy and electronic systems of data management to streamline workflow.

*Supervision and direction/training of support staff at multiple locations including performance reviews, action plans and interviewing.* All agency billing functions.* Managed/tracked billing/patient data.* Worked in tandem with accounting to determine status of accounts receivable/delinquent accounts.* Implemented electronic system to track patient information including funding and fees for services, andcollections when necessary.* Implemented electronic system to determine weekly and monthly utilization of professional staff services.* Oversaw development/implementation of electronic billing program.* Responsible for maintaining personnel files and reviewing benefit plans.* Responsible for all Recipient Rights/Confidentiality trainings and presentations and issue resolution.

Creation/implementation/maintenance of clinical database electronic data management system.* Responsible for producing reports to various state and local agencies to maintain compliance with licensure regulations.* Supervision, orientation and training of support staff.* Office management duties.* Reviewing possible recipient rights violations and effectively resolving same.* Quality assurance monitoring procedures, policies and records.* Supply management/ordering.

Supervision, direction and training of part-time support staff.* Database management, reporting, data entry and word processing.* Generating client and insurance billings/managing client accounts.* Clinical fire safety inspection.* Assisting clients during the intake process.* Quality assurance monitoring of client records.* Scheduling and facilitating client appointments.* Supply management/ordering.

Certification, Hit (Health Information Technology) Electronic Health Record, N/A (Certification)

Finished course-work (9/2013), received completion certificate from Macomb Community College.

Certificate & Non Credit Successful Completion, Various Word Processing, Spreadsheet & Database Platforms

Various computer courses including WordPerfect, Lotus 123, DOS, Windows and Microsoft Works. Delta College & Delta Corporate Services.

Bachelor Of Arts (Ba), Art & Design

Activities and Societies: Founding Member (Vice President, later President) Saginaw Valley G&L Alliance 1984-1987