General Manager
Orange County, California, United States
I have worked in hospitality since 2012. I focus my energy on excellent customer service and the smooth operational flow of daily business operations. My day to day duties managing a hotel includes payments toward business related expenses including TOT and sales taxes, auditing and reviewing daily revenue reports, revenue management and forecasting, finding opportunity via STR reports and comp set analysis, strict inventory control to minimize expenses, responding to customer… Show more I have worked in hospitality since 2012. I focus my energy on excellent customer service and the smooth operational flow of daily business operations. My day to day duties managing a hotel includes payments toward business related expenses including TOT and sales taxes, auditing and reviewing daily revenue reports, revenue management and forecasting, finding opportunity via STR reports and comp set analysis, strict inventory control to minimize expenses, responding to customer satisfaction/feedback and resolving unsatisfied visits, hiring/training staff and maintaining proper documentation as per state law for employees, and budgeting for ongoing property improvement plans(PIP). Show less