Christopher Clough work email
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Skilled in Information Technology through a variety of roles in higher education. I prioritize fostering professional development, leadership, and personal growth within the campus community.
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It DirectorUniversity Of IowaIowa City, Ia, Us -
It DirectorUniversity Of Iowa Feb 2024 - Present• Serve a key role in the campus OneIT structure, overseeing IT for the College of Education (COE) and the Division of Student Life (DSL).• Manage day-to-day IT operations in the COE and DSL, ensuring collegiate and administrative IT needs are met using the OneIT service delivery model.• Supervise Education Technology Center team and manage the performance of staff.• Act as a liaison between the COE, DSL, and OneIT, sharing knowledge and data across organizations.• Anticipate emerging trends, and allocate IT resources accordingly.• Manage IT projects of all sizes and scales across multiple functional areas.• Source IT services using the OneIT Core, Common, and Unique framework.• Create and manage successful college, department, and large workgroup environments.• Lead and advocate for the COE and DSL in established communities and peer groups across campus.
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It ManagerUniversity Of Iowa Nov 2021 - Feb 2024• Managed a team of IT Support Consultants providing IT support for the Division of Student Life (DSL) and State Hygienic Laboratory, spanning hundreds of devices and staff.• Met with Division of Student Life leadership regularly to determine future technology needs, ensured daily operations that rely on technology were successful, and managed large-scale technology changes.• Collaborated with University IT support groups (e.g., Enterprise Infrastructure, Enterprise Client Management, Information Security) to manage large-scale projects.• Reviewed and implemented IT processes and procedures to promote efficiency as the University evolved.• Provided direct technical support and training of hardware and software to DSL departments.• Researched and implemented campus services such as CART captioning, movie streaming, and the Hawkeye eSports Arcade.• Audited deployed devices to provide IT budget recommendations to supported departments.
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Team Lead/Senior It Support ConsultantUniversity Of Iowa Sep 2016 - Nov 2021• Managed a team of IT Support Consultants providing IT support for the Office of Vice President for Research (VPR), Business Services, Information Technology Services, International Programs, and Distance and Online Education, spanning hundreds of devices and staff.• Reviewed and restructured IT support processes due to the rapid growth of Extended Technical Support.• Provided direct technical support and training of hardware and software to VPR departments.
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It Leadership Development TeamUniversity Of Iowa Jul 2013 - Jul 2019The IT Leadership Development Team promotes leadership on campus through various events such as Professional Development Days, coaching events, "What's On Your Mind" sessions where leaders share their leadership journey, etc. The team not only helps prepare and host these events, but actively participates in them either as an attendee or speaker.Over the course of 6 years, I served member, chair, and chair emeritus roles.
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It Support ConsultantUniversity Of Iowa Jun 2009 - Sep 2016Iowa City, Ia• Managed hundreds of workstations and users within the Office of Vice President for Research via Group Policy Management, Microsoft Endpoint Configuration Manager, and Active Directory.• Answered or appropriately routed all technical questions from supported staff.• Researched and implemented new hardware and software to increase productivity.• Functioned as liaison between supported groups and Information Technology Services for large projects and advanced support.• Provided technical training to supported staff and peers through presentations on assorted topics.
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Technical ConsultantMaconomy Mar 2008 - Jun 2009Boston, Ma• Managed technical support for nationwide clients regarding Maconomy software• Supported internal technical issues concerning company hardware and software• Maintained user accounts and groups in Active Directory• Visited clients to install customized Maconomy software, while periodically managing and updating the install remotely• Programmed custom web views, fields and functions of Maconomy software with MScript• Implemented and managed Jira, an issue tracking system, and provided documentation regarding the use and customization of its features• Developed a help desk solution to sell to clients and expand market reach using the Maconomy framework
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Help Desk SupportUniversity Of Iowa Mar 2005 - Dec 2007Iowa City, Ia• Responded (as part of a team) to an average of 1,000 phone calls per week• Supported (as part of a team) 200 walk-in customers per week regarding wireless setup, computer purchases, computer check-in and general software support• Returned (as part of a team) 250 e-mails per week• Repaired an average of 30 customer machines weekly• Created documentation for new Windows Vista features and services, including BitLocker and Voice Recognition for Windows Vista• Trained new students on proper procedures and customer service skills• Instructed professors on how to create a class page for Iowa Courses Online and provided other tutorials for commonly used Microsoft products in the classroom setting
Christopher Clough Skills
Christopher Clough Education Details
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Management Information Systems And Services
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Management Information Systems
Frequently Asked Questions about Christopher Clough
What company does Christopher Clough work for?
Christopher Clough works for University Of Iowa
What is Christopher Clough's role at the current company?
Christopher Clough's current role is IT Director.
What is Christopher Clough's email address?
Christopher Clough's email address is ch****@****owa.edu
What is Christopher Clough's direct phone number?
Christopher Clough's direct phone number is +131985*****
What schools did Christopher Clough attend?
Christopher Clough attended University Of Iowa, University Of Iowa - Henry B. Tippie College Of Business.
What skills is Christopher Clough known for?
Christopher Clough has skills like System Administration, Active Directory, Troubleshooting, Technical Support, Windows 7, Group Policy, Management, Hardware, Software Documentation, Process Improvement, Windows Server, Public Speaking.
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Christopher Clough
Hillsborough, Nj5atos.net, its.jnj.com, xerox.com, hotmail.com, killamail.com1 +190824XXXXX
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