Christopher Clough Email & Phone Number

Iowa City, Ia, Us

• Serve a key role in the campus OneIT structure, overseeing IT for the College of Education (COE) and the Division of Student Life (DSL).• Manage day-to-day IT operations in the COE and DSL, ensuring collegiate and administrative IT needs are met using the OneIT service delivery model.• Supervise Education Technology Center team and manage the performance of staff.• Act as a liaison between the COE, DSL, and OneIT, sharing knowledge and data across organizations.• Anticipate emerging trends, and allocate IT resources accordingly.• Manage IT projects of all sizes and scales across multiple functional areas.• Source IT services using the OneIT Core, Common, and Unique framework.• Create and manage successful college, department, and large workgroup environments.• Lead and advocate for the COE and DSL in established communities and peer groups across campus.

• Managed a team of IT Support Consultants providing IT support for the Division of Student Life (DSL) and State Hygienic Laboratory, spanning hundreds of devices and staff.• Met with Division of Student Life leadership regularly to determine future technology needs, ensured daily operations that rely on technology were successful, and managed large-scale technology changes.• Collaborated with University IT support groups (e.g., Enterprise Infrastructure, Enterprise Client Management, Information Security) to manage large-scale projects.• Reviewed and implemented IT processes and procedures to promote efficiency as the University evolved.• Provided direct technical support and training of hardware and software to DSL departments.• Researched and implemented campus services such as CART captioning, movie streaming, and the Hawkeye eSports Arcade.• Audited deployed devices to provide IT budget recommendations to supported departments.

• Managed a team of IT Support Consultants providing IT support for the Office of Vice President for Research (VPR), Business Services, Information Technology Services, International Programs, and Distance and Online Education, spanning hundreds of devices and staff.• Reviewed and restructured IT support processes due to the rapid growth of Extended Technical Support.• Provided direct technical support and training of hardware and software to VPR departments.

The IT Leadership Development Team promotes leadership on campus through various events such as Professional Development Days, coaching events, "What's On Your Mind" sessions where leaders share their leadership journey, etc. The team not only helps prepare and host these events, but actively participates in them either as an attendee or speaker.Over the course of 6 years, I served member, chair, and chair emeritus roles.

Iowa City, Ia

• Managed hundreds of workstations and users within the Office of Vice President for Research via Group Policy Management, Microsoft Endpoint Configuration Manager, and Active Directory.• Answered or appropriately routed all technical questions from supported staff.• Researched and implemented new hardware and software to increase productivity.• Functioned as liaison between supported groups and Information Technology Services for large projects and advanced support.• Provided technical training to supported staff and peers through presentations on assorted topics.

Boston, Ma

• Managed technical support for nationwide clients regarding Maconomy software• Supported internal technical issues concerning company hardware and software• Maintained user accounts and groups in Active Directory• Visited clients to install customized Maconomy software, while periodically managing and updating the install remotely• Programmed custom web views, fields and functions of Maconomy software with MScript• Implemented and managed Jira, an issue tracking system, and provided documentation regarding the use and customization of its features• Developed a help desk solution to sell to clients and expand market reach using the Maconomy framework

Iowa City, Ia

• Responded (as part of a team) to an average of 1,000 phone calls per week• Supported (as part of a team) 200 walk-in customers per week regarding wireless setup, computer purchases, computer check-in and general software support• Returned (as part of a team) 250 e-mails per week• Repaired an average of 30 customer machines weekly• Created documentation for new Windows Vista features and services, including BitLocker and Voice Recognition for Windows Vista• Trained new students on proper procedures and customer service skills• Instructed professors on how to create a class page for Iowa Courses Online and provided other tutorials for commonly used Microsoft products in the classroom setting

Management Information Systems And Services

Bachelor Of Business Administration (B.B.A.), Management Information Systems

Activities and Societies: BTA - Business Technology Association