Clyde Elvin Enriquez Email & Phone Number

Philippines

Responsibilities:Customer Support: Assist customers with billing inquiries, technical issues, and product information.Problem-Solving: Troubleshoot connection issues and resolve customer complaints efficiently.Communication: Handle incoming chats and provide prompt, professional responses.Record Keeping: Maintain accurate records of customer interactions and transactions.Education: Inform customers about Verizon’s products and services, and upsell when appropriate.Team Collaboration: Participate in team meetings and training sessions to stay updated on new developments.

Santa Rosa City, Calabarzon, Philippines

- Assisting customers with their billing concerns such as payment extensions, unwanted charges, and bill reviews;- Ensuring the customer's business account is settled and notated very well;- Analyzing suitable rate plans and suitable promotions will help the customers save money and take advantage of the perks of being a valued customer;- Finishing customers' journey with their long time and repetitive concern with their business account;- Troubleshooting the customer's service whenever they experience intermittent or no service.

Santa Rosa City, Calabarzon, Philippines

- Conducting surveys and getting feedback from random respondents about relevant issues concerning their respective county or state;- Finding better options for existing and ongoing mortgages and saving money;- Verifying customers' eligibility for additional Medicare benefits and partnering them up with a licensed agent in the US once validated;- Applied correct hold and transfer procedures, consistently keeping call times within the time frame target.