Christopher C. Mccray, Acp, 6Σgb Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Greater Atlanta Area

• Provided project management and release management for AT&T (Enhanced Control, Orchestration, Management & Policy) (ECOMP) architecture aligned with 17 of 33 components of Linux Foundation project Open-Source Network.
• Drove impressive process improvements by initiating AT&T technology mainstream standards which decreased development approval procedures and redundancy by 65%.
• Achieved extraordinary impact performance rating consistently year-over-year.
• Managed software bugs and defects utilizing Atlassian Jira.
• Implemented metric scorecard tracking to improve alignment with software code commit guidelines, major release milestones and management of security vulnerabilities. Use of scorecard ensured 95+% of release milestones.
• Facilitated meetings with AT&T ONAP Technical Steering Committee (TSC) and Project Team Leads (PTLs) to create and evolve the ONAP release process.

Atlanta, Georgia, United States

• Collaborated on the deployment of ECOMP (Enhanced Control, Orchestration, Management & Policy) Platform to facilitate a seamless migration from an internal to public cloud.
• Served as primary point of contact (POC) for AT&T ECOMP software defects and bugs.
• Managed team engagement, metrics, and escalation processes for high severity fault incidents
• Monitored and aligned quality management, production trouble tickets, and corresponding Jira defect resolution based on the urgency dictated by priority and severity.

Atlanta, Georgia, United States

• Led team of Cloud Fault Management Specialist supporting the enablement of client virtualization for AT&T Billing, Sales, and Service enterprise applications.
• Implemented escalation processes to reduce cloud fault management response time to less than 10 minutes.
• Applied the essential tools and engineering principles to design and network infrastructure following approved guidelines.
• Executed manual health checks across Containers as a Service (CaaS), Platform as a Service (PaaS), and Storage as a Service (STaaS) cloud environments to ensure the stability of VDC, Vapps, and VMs.
• Provided ongoing training for handling change management and application monitoring.
• Established and facilitated escalation conference calls to determine the root cause of system alarms.

• Managed 24X7 application support operations and incident management for 15 mission critical applications.
• Fostered continuous improvements in cross-team engagement and MTTR.
• Reviewed and validated high level designs, business requirements and system requirements for credit and collections applications.
• Provided root-cause analysis and implementation of IT solutions to improve system and application integrity for mission critical applications and provided leadership for small and medium sized projects for application.
• Managed the project management life-cycle for recently implemented projects.
• Led incident management to diagnose the root cause and determine the resolution of incidents.

Piscataway, New Jersey, United States / Atlanta, Georgia, United States

• Technical Team Lead responsible for coordinating system monitoring, recovery of hardware and software failures, implementation process improvements, and automation of functionality to save cost and time.
• Managed 24X7 incident recovery operations for critical severity deployment and production issues.
• Prepared post-incident review documentation and led problem management reviews to determine the root cause to drive expeditious mitigation for procedural gaps.
• Executed weekly and monthly builds, deployments, and verification for legacy production environments.
• Collaborated with corporate security and project management offices on security compliance projects to improve apparent application vulnerabilities and execute permanent fixes from development.
• Led cross-organization improvement team accounting for all severity 1- 4 production and non-production issues.

Bachelors Of Science, Computer Information Systems/ Technology Management, Magna Cum Laude 3.765 Gpa

Activities and Societies: Golden Key International Honour Society

Associate Of Arts - Aa, Business Administration, Management And Operations, Magna Cum Laude 3.875

College/University Preparatory And Advanced High School/Secondary Diploma Program