Scott Buntin Email & Phone Number

San Francisco Bay Area

Santa Clara, Ca

Implemented Data Solutions to Onboard ITSM, CMDB, SRM and SLM data faster using ET Transport.BMC Remedy AR Developer and Architect.

Santa Clara, California

At Effective Technologies, responsible for agile development of service request management applications, CMDB models and service desk add-ons. Ensured with each release schedule the change induced incidents were minimized by following strict governance guidelines and change lifecycle process. Delivered training around BMC Remedy SRM, CMDB and service desk applications to many customers and developed training for our proprietary product Transport.

San Clara

ITSM, CMDB and SRM Instructor

Santa Clara

• Product evangelist, I enjoy speaking in front of large and small groups to deliver presentations like ITIL v3, ITSM and CMDB products.• Strong center stage experience. Enjoy presenting meaningful technical demos to customers, partners and business IT.• Key member for sales team, in this role I was responsible for managing the information adoption during evaluations or POC. My contributions were estimated within a sales pipeline of 1.3 million per year.• Supported many VM environments depending on our customer’s solution set and requirements.Implemented B2B Marketing Platform, Pardot to improve sales lead generation and expand social media marketing capabilities.• Implemented new website to support Effect-Techs product, services and marketing teams. This included development of new product content and leveraging youtube hosting to improve the way we communicate product value during demos using video.

Developed enhancements for SRM, ITSM and CMDB (including Asset Management) that segregated PHI (Personal Health Information) data instantiated from a specific Service Requests using CAI down into each fulfillment applications designated PHI form. This process flow is compliant with new features for Remedy v8 ITSM and CMDB.Developed RFP and POC for new processes along with demos and training programs.

San Ramon, California

As a Senior Education Consultant role, covered several areas of responsibilities within the BMC Education Services group. These included Instructional Design, Technical Instructor and Application Developer. I designed and developed courseware for multiple delivery methods and modalities. As a lead education consultant, certified new and existing BMC Remedy consultants based on the best practices and technical standards required for implementing ITSM, CMDB and SRM. Responsible for developing and implementing several custom AR applications that support the services team.

Bachelor Of Science, Business Administration / It

Activities and Societies: ITSM GroupComputer Science - Management Information Systems / Business Administration

Transferred To Sjsu, Computer Science

Activities and Societies: Computer Science EngineerAt Cal Poly SLO I studied Computer Science with a concentration in Management.

High School Diploma, Computer Science

Sports / Computer Admin