Craig Coale Email & Phone Number

Kentucky, United States

Bardstown, Kentucky, United States

Transforming outdoor adventure. Revolutionizing consumer engagement with innovation.

Dedicated to bringing the physical and digital worlds together. Revolutionizing the retail and consumer experience.

Louisville, Kentucky Area

SELECT ACHIEVEMENTS:-----------------------------------------------------◆ Lead as senior enlisted advisor for group and two squadrons◆ Establish culture, discipline and standards for garrison and deployment operations◆ Manage critical programs to include key leader development, readiness, operational improvement, mental health and wellness, fitness and rapid deployment efficiency.

United States

Global

Select Achievements-------------------------------------------------------◆ Lead a cross functional team of Lifecycle and Services experts to drive deep customer software adoption ensuring high customer satisfaction, value realization, and extraordinary renewal rates. ◆ Enhance and grow Product/SW/Services renewals, increase annual order value through enhanced lifecycle experiences, adoption services, service attach, and service assist for upsell and cross-sell.◆ Build and lead outstanding teams with a dynamic growth and customer centric culture◆ Inspiring the cross functional teams to build and continuously improve use case performance by uncovering the key captivating features providing business value to our customers◆ Provide clarity of understanding to the high-level business landscape including key strategic priorities and competitive marketplace, with an equal ability to dig into the details and connect them back to the overall strategy and objectives

United States

SELECT ACHIEVEMENTS:--------------------------------------------------------◆ Identifying new market transitions, analyzing the market opportunity, building a matrix team to capture the market segment, and leading the teams to success.◆ Conduct detailed analysis of core business challenges and identify and implement solutions that achieve customer business outcomes. ◆ Developed, transformed, and executed an overall Go-To-Market strategy for the Security business in the SLED market. ◆ Develop, organize, and lead a complex matrix organization of sales, marketing, finance, architecture, and channel leaders to develop and exploit new business segments for the company.◆ Deliver expert guidance and team building, and leadership for sales acceleration and executing business development growth initiatives. ◆ Analyze and evaluate vertical business trends, establish and lead the matrix organization to increase market penetration, awareness, and influence to expand pipeline capture.

Global

SELECT ACHIEVEMENTS:----------------------------------------------------◆ Developed and exposed the key processes that support the customers and linked Cisco's world-class tools that enhance those processes to drive business outcomes. ◆ Created and enabled world-class experiences for the customer base.

Louisville, Ky

SELECT ACHIEVEMENTS:----------------------------------------------------◆ Acquired a deep understanding of the customer business architecture, created differentiated customer experiences, increased brand loyalty, and improved channel effectiveness. ◆ Created and enabled world-class experiences for the customer base.◆ Spearheaded a team of customer experience, services, and industry experts to engage customers and deliver solutions, including omni-channel experiences, customer analytics, social engagement, branch transformation, and mobile/virtualized personal care and services.

Global

SELECT ACHIEVEMENTS:----------------------------------------------------◆ Collaborated and consulted with Senior Enterprise Business Executives. ◆ Held P&L goals for combined product and services sales targets◆ Executed solution discovery consulting engagements to align customer business objectives with technical solutions.

SELECT ACHIEVEMENTS:----------------------------------------------------◆ Led and managed the NA Avaya Aura Practice Leader organization as the leading evangelist for a new communications architectural concept.◆ Acted as “technical conscience” team to field sales, managing the information flow from the field to product development and aligning company direction with customer demand.

SELECT ACHIEVEMENTS:---------------------------------------------------◆ Directed sales initiatives for global and strategic accounts focusing on aligning the most complex cross-domain solutions to achieve customer business objectives.◆ Developed and implemented ROI modeling tools and conducted a profitability analysis for C-level executives providing realistic cost/benefit analysis for complex global project architectures.

SELECT ACHIEVEMENTS:--------------------------------------------------◆ Originated, implemented, and managed global sales and channel go-to-market for Nortel's Municipal Wireless Solutions Business.◆ Developed and launched North American enterprise business, establishing the foundations for Latin America and Asia/Pacific regions to include internal sales, architecture teams, and the recruitment of channel providers.

SELECT ACHIEVEMENTS:---------------------------------------------------◆ Executive level technology strategy within State Government and Fortune 50 Enterprise accounts to drive technology adoption and write business cases for the justification of investment.◆ Created technology architecture plans and drafted technical designs for the continuous evolution of the regions largest enterprise networks.

SELECT ACHIEVEMENTS:----------------------------------------------------As a senior instructor in the 91 Security Forces Training Division, I was responsible for managing a team of Ground Combat Trainers. My team was successful in re-establishing the required Space Command compliance standards, which had not been met in the past 4 years, and maintained that compliance with a favorable rating for the 5 years I lead the team. We established new programs which became the standard training methodologies for both Space Command and Tactical Air Commands.

SELECT ACHIEVEMENTS:---------------------------------------------------Senior Instructor for European Theater related to Ground Combat Operations with a specialty in Close Quarter Battle, Marksmanship and Long Range Reconnaissance Patrolling. First member of the US Air Force ever to qualify at the International Long Range Reconnaissance Patrol School and achieve certification to teach internationally, operating under the United Nations Allied Rapid Reaction Core, Intelligence Division.