• Nationally-recognized law firm that specializes in complex litigation of injured victims for 10,000 high-profiles nationwide. Focuses on technology to streamline process and increase ROI.• Conscientious for user configuration and resource management via active directory. Managed applications and systems including: document imaging, paperless office conversions, IT infrastructure, networks, servers, security, first-level document eDiscovery support and review of 100+ documents, daily docket upload process, and SQL database backup maintenance that is larger than 8 TB.• Upgraded and improved Word and Access applications by using macros or VBA to automatically and more efficiently replicate same information in all documents.• Executed mass SQL data manipulations, queries, imports, and exports. Advanced eDiscovery review and search using Summation and Relativity Metadata, saving 90% of time searching for specific documents.• Created user guides for novice IT team members to improve processes and standardize SOP applications.

• Advised 12 client companies on technical business issues, software development, and training services. • Analyzed existing systems and business processes, guiding clients through a seamless transition.• Delivered in-person presentations as well as training seminars and classes. • Successfully improved process response time by 10% by the streamlining of data control and organization for multiple clients in varying industries.

• Technical consulting firm offering educational software for all school districts across the country and student information systems. Provided solutions for parents to track their kids’ academic performance.• Responsible for account profitability, and ensuring software deliverables were provided to clients’ satisfaction.• Tested and configured defect resolution, performed network analysis and provided troubleshooting for spyware setup, firewalls, and multiple databases. • Implemented and completed fully-integrated IT system for 20-person staff.

• Leading internationally-renowned medical research center with 18 independent institutions and annual research budget of more than $1.6 billion.• Initiated database inquiries on specific subjects associated with pain management and compiled results into summarized reports for medical doctors and staff with Ph.D.s.• Strengthened teamwork by fostering incentive programs, including gift cards, to boost morale which increased productivity up to 15%.