Carmelo Contarini Email & Phone Number

Cannada

Ottawa, Ontario, Canada

Sitecore delivers a digital experience platform that empowers the worlds smartest brands to build lifelong relationships with their customers. I get involved when it’s not going to plan.

Waterloo, Ontario, Canada

Ontario, Canada

Collaborate with multiple technical squads to determine the right sized solution for a given business requirement / problem. Recommend go forward technical products that are easily integratible and transferable to lessen change management turnaround timelines.

Waterloo, On

Work with Client Group representatives to improve/re-engineer business process work flows and identify requirements by gathering, compiling, analyzing and documenting information regarding business processes. Using various methodologies, identify root cause of operational business issues and develop creative solutions involving work flow procedures, and/or new technologies that are consistent with business long term strategic plans.Represent and advocate for business unit in initiatives ensuring the business unit needs are appropriately addressed. Conduct informal cost-benefit analysis of various alternatives and present those alternatives to the Client Group sponsoring the work.

Waterloo, On

Manage the development of clear and concise ad-hoc reports utilizing the current analytical and reporting environment and look for new implementation opportunities. This includes the development of metrics profiles to determine the organizational process and product capability, and implementation of standard metrics collection and reporting methods for the organization. Lead the development of resource tracking; project portfolio tools; metrics dashboards; data integrity programs and portfolio management within the Infrastructure Platforms Group.

Toronto, Canada Area

Performed cost analysis to determine the least cost alternative to drive cost savings. Investgate and implement solutions to drive down costs without affecting the customer experience.

Toronto, Canada Area

Analyze customer cellular usage and determine if fraudulent activity is present and take action to terminate and communicate the incident. Identify accounts that were activated fraudulently using stolen identity and communciate with the victim to notify them of steps to take to minimize their exposure.