Cassandra Long Email & Phone Number

Passionate about customer service, solutions, and satisfaction. Experienced with MicrosoftOffice 365 Suite KWI, POS and applicant tracking systems. Interpersonal skills includeempathy, positivity, and active listening; open to feedback and ability to adapt quickly. Cancommunicate accurately with kindness to achieve win/win problem resolution. Task orientedself-starter able to work efficiently either alone or in a team. Well organized maintenance ofmerchandising and product inventory.Rally House - Team Sales Lead 08/23 - PresentTeam Sales Leads help set company selling standards; provide coaching or direction to Sales Associates.Team Leads keep the sales floor presentable by delegating daily projects, and nurtures, and trains others.Team Leads assist Managers and Assistant Managers in Operations. (i.e. returns, defects, transfers, andaction memos). They assist with all activities required to achieve store goals, including sales objectives,customer service, mentoring and retention of sales staff, and loss prevention, and merchandising.Bath and Body Works - Sales Associate 08/22 - 8/23Associates deliver exceptional shopping experiences through engagement, uncovering needs, makingproduct recommendations, and gathering customer information to support continued engagement. TheAssociates support product replenishment activities, assist with floor display, window changes, visualpresentation and marketing placement as needed. Maintains company values, policies, and procedures.Pandora – Sales Lead 12/20-12/21Cultivate a store culture of passion for the brand; encourage store team to become brand ambassadors.Ensure product knowledge and company special sales model (SPARK) are fostered in interactions withthe customer. Meet and exceed individual and store commercial targets and K.P.I. expectations. Leadand inspire store sales team to be accountable for both individual and overall store goals. Be aware ofcurrent product launches and promotions, and support company initiatives.Additional Experience:Torrid – Store Key Holder 10/19-12/20Walmart – Automotive Service Writer 4/14-1/16Walmart- Customer Service Manager 11/08-7/13EducationClass of 2009, Edgewood Senior High School- Ashtabula, OH 44004Completed Pandora product knowledge training (LINK) to leverage driving sales