Knowbie is an innovative beverage-service training solution designed for hospitality, by hospitality. Knowbie's gamified platform teaches your service and sales teams to quickly become pros in wine, spirits, beer and food pairing.Knowbie helps restaurants nurture savvy, confident staff who can raise your restaurant’s profile, increase customer LTV, and boost profits.

-Onboarded & managed accounts at a national level as the first account manager for the Canadian expansion of Instawork using CRM/analytical tools like Salesforce, Salesloft & Mode.-Owned both growth and retention metrics for a portfolio of client accounts ranging from small to enterprise/stadium level accounts.- Developed customer relationship cadences, action plans and provided expertise in response to client needs while prospecting for new business within the account… Show more -Onboarded & managed accounts at a national level as the first account manager for the Canadian expansion of Instawork using CRM/analytical tools like Salesforce, Salesloft & Mode.-Owned both growth and retention metrics for a portfolio of client accounts ranging from small to enterprise/stadium level accounts.- Developed customer relationship cadences, action plans and provided expertise in response to client needs while prospecting for new business within the account portfolio.-Forged and maintained strong relationships with accounts by meeting with them in person and virtually.-Assist and collaborate with internal stakeholders (product, engineering, community operations, and finance) to solve administrative or technical problems, collect client payments etc. Show less

Career progression-Was hired as an operations/customer success specialist after the acquisition of Blood Recruitment by Instawork Canada in December 2022.-Promoted to Account Manager in February 2022.

-Mixed beverages to make cocktails & managed bar including inventory and stock.-Attended and served multiple tables(15+ in a shift) in an upscale, high volume, fast paced environment.-Maintained excellent service and up-selling skills resulting in higher sales on a regular basis.-Posses a good knowledge of FOH operations and trained multiple employees on the sequence of serving & sales.

-Responsible for over 10 client accounts, specializing in hospitality and stadium clients.-Sourced and attracted potential candidates through various channels, such as job boards, social media, referrals, and online networking.-Developed and maintained a pool of qualified temporary workers by conducting interviews, assessing skills & references and conducting background checks as well as training and onboarding of candidates.-Communicated with clients to understand their staffing… Show more -Responsible for over 10 client accounts, specializing in hospitality and stadium clients.-Sourced and attracted potential candidates through various channels, such as job boards, social media, referrals, and online networking.-Developed and maintained a pool of qualified temporary workers by conducting interviews, assessing skills & references and conducting background checks as well as training and onboarding of candidates.-Communicated with clients to understand their staffing needs & job requirements and matched suitable candidates with temporary job opportunities. Show less

- Conducted keyword research & assisted with on-page and off-page SEO analysis for clients.- Assisted with posts on social media channels.- Consulted in social media marketing strategies with supervisors.- Participated in client success meetings on a regular basis to discuss expectations, progress, promotions and strategies.

-Mixed beverages to make cocktails for patrons, pouring beers & alcohol in a timely manner.-Handled high volume of clients (300+ customers) in a fast paced environment.-Processed POS transactions inlcuding handling of cash float and receipts.-Managed beverage inventory & updated stock sheet at the end of the night.

-Handled multiple roles in Events & Guerrilla Marketing like Product Educator, Customer Engagement Rep, Branding & Sales Rep.-Prepared regular reports on customer engagement, sales & product feedback to help with marketing strategy for each of the respective companies.-Worked with big brands like Smirnoff, Sabra, Foodora, Big Rock, Kim Crawford, etc.

-Answered 40+ inbound calls pertaining to reservations and/or inquiries for 48 hotels & resorts across Canada and made reservations using Maestro property management system.-Handled Online Travel Agent and Free Individual Travellers reservations using Maestro & Opera property management systems.-Handled and processed chain-wide loyalty program applications and assisted in general office administration.

-Planned and assisted with city level & national level of WWF's Wild Wisdom Quiz while manoeuvring marketing, logistics and operations- including Dinner Service for 400 kids & adults.-Did regular problem solving while communicating with 16 state offices & handled 2000+ registrations from over 250 schools across India.

-Handled office administration work including emails and inter department paperwork.-Learned handling & processing of sensitive RTI (Right to Information) cases.-Assisted with creation of office wide notices/announcements and execution of HR events for the company.

-Managed a team of 4 reps as a Sales Team Lead for the Global Internship Program.-Providing product education & sales training to team members.-Handling 20+ clients and creating performance reports on a regular basis.

-Acted as a marketing & international relations consultant for the Business School of the university working with the International Relations Officer.-Helped acquire leads for partnerships with universities across Europe.-Handled office administration duties.