Cinzia Cursio Email & Phone Number

Herzogenaurach, Bavaria, De

EU Digital Operation for Fulfillment / CS / OMNI – from May 2023: Create a solid, efficient, and productive Digital OPS team based on an integrated model of collaboration between key functions. The goal of the team is to achieve, within the first year, outstanding performance in foundational OPS KPIs (OTIF/FCR/NPS/CSAT) within profitability target. The scope of the team covers the entire order flow from basket to deliver/return including postsales consumer support.

Herzogenaurach, Bavaria, De

Omnichannel Digital EU/COE: Advocating the omnichannel vision within global/local organizations focusing on strengthening existing infrastructures and identifying business opportunities. Coordinating demand management within key stakeholders (verify/prioritize/develop) and supporting decision making. With an overall result of 80% increase of NS >100ml in the last 3 years. As key initiatives: • Roll out SFS in EU, optimize critical processes on C&C and EA functionality; • Optimize and expand sources of inventory across different channels;• Integrate OMNI channel in Consumer Service, including commercial activities.

Herzogenaurach, Bavaria, De

Retail SCM – Operation & Inventory management: • Creator of the current Adidas global stockroom model with overall savings in stock management of 70% in time and costs and increased stock capacity of 45% vs previous model. Managing the implementation in EMEA and consulting for the global strategy expansion;• Planning and implementing solutions to improve performance from allocation to fulfilment to store operation. Stock management harmonization within merchandising and store, reviewing fulfilment process based on a high-speed item rotation;• KPI’s monitoring to identify potential risks and other significant matters that require immediate solutions.

Beaverton, Or, Us

Operation: • Store opening: responsible to coordinate the communication within key stakeholders to ensure harmonization during the full E2E process; • Marketing strategy: execution with focus on facilitating back-office visibility, coordination and execution within a large cross functional retail business model;• Profit Protection: I was part of the core team that started-up the EMEA department; Process & Systems: • Test system coordinator during SAP Logistic EMEA Go live; • Coordinating design and development system solution to enable Online Retail stock availability in store; • Responsible for the Retail system integration into the E-commerce platform to support Omni channel strategy development;• Franchising system integration business support. Consumer service: Key Account’s logistic coordinator and specialist for process improvement.

• Large team management , including task assignment and schedule, recruitment, training, and employee development responsibility. KPI monitoring with impact on customer satisfaction, outsourcing support; • Start-up manager for the Business key account customer service IT support inventory department.

Chicago, Illinois, Us

Marketing coordinator during Store opening and concept start-up. Responsible for setting-up the marketing team, introducing program to strategy, tools, and initiatives. Customer target definition with consequential marketing plan/calendar and coo-marketing activation.

Asheville, Nc, Us

Coordination of Creative Marketing groups to define strategy of Brand promotion, product development, sales strategy, corporate optimization mainly for Ferrero and Barilla customers.

Sociology, Urban Anthropology

High School Diploma, Architecture