Chris Cusack Email & Phone Number

Munster, Indiana, United States

• Established best practices during start-up phase of business by implementing daily/weekly/monthly walkthrough checklists that resulted in SOP updates and improvements• Coordinated business processes by managing budget and employee schedules, overseeing daily care and assisting as necessary to ensure quality service, and periodically reviewing with staff and residents to address any concerns• Collaborated with ownership to increase resident occupancy after evaluating potential residents, to provide feedback in screening of possible new hires, and to resolve any other business concerns via weekly meetings

Mishawaka, Indiana, United States

• Primary manager of $5 million annual operational budget including purchasing, hiring, and marketing• Responsible for 10+ direct reports as well as 40+ total employees• Maintained operational expectations and key performance indicators via strong communication with line staff, Quality team, Management team, and Corporate• During tenure, led gross production improvement from 70% of first-year fiscal goal to 120% of second-year fiscal goal• Overall responsibility in collaboration with Quality Team for regulatory compliance expectations of GHA, CLIA, PPTA and Indiana State

Fort Wayne, Indiana, United States

• Led Quality Department including a team of 3 Quality Specialists• Successfully led completion of internal, CLIA, and GHA audits with no compliance deficiencies and highest allowable marks• Primarily responsible for deviation management, root cause analysis, and continuous improvement/process implementation• Achieved all Quality performance goals including oversight of deviations, corrective actions, and effectiveness checks

Hobart, Indiana, United States

• Performed day-to-day tasks and continuous improvement projects to maintain an inspection-ready facility and improve documentation practices• Worked directly with all staff to assist in development via constructive feedback from routine observations and counseling of documentation practices via corrective action• Contributed to successfully passing FDA, PPTA, and GHA audits

Port Huron, Mi

• Performed qualitative inspections on engine components and analyzed data• Developed a quality management system to successfully pass ISO 9001 certification• Acquired internal auditing certifications and routinely carried out internal audits

Hammond, In

-primarily worked on a $10 million project for US Steel in Gary, IN-made sure all engineering drawings and P&ID’s were up-to-date and distributed to the appropriate supervisors-attended several weekly meetings to discuss the progress of the project and any issues that may have come up-created and maintained charts to show progress for said meetings-visited job site weekly/stationed there during outage-moved to purchasing and data entry towards end of internship under the guidance of purchasing agent