Accomplished and results driven professional recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and work with senior management, associates, and customers. Recognized by colleagues for exceptional talent in needs analysis and problem resolution in fast-paced environments. Solid professional standards; excellent track record of dependability. Maintains focus on achieving results by implementing long term technological solutions. Cognizant of best practices in business management principles, strategic planning, resource allocation, and leadership. Customer-focused mindset with the ability to build and maintain strong client relationships. TECHNICAL SKILLS:• Dell, HP and Lenovo servers and desktops, Apple Mac, phones and tablets, Android tablets and phones, Blackberry phones.• Microsoft Windows desktops operating systems, Windows Server 2003, 2008 and 2012 (R2). Active Directory, Group Policy Management. WSUS.• IP addressing, Switching and Routing, subnetting. some Cisco IOS.• DNS, DHCP, LDAP, ICMP, SMTP, FTP• Remedy, Heat and Assystnet and Spiceworks ticketing systems• Remote Support via TeamViewer. Cisco AnyConnect• Wireshark and Microsoft Network Analyzer• Working knowledge of VMWare Vcenter• Working knowledge of switches, routers, data center UPS systems and rack and stack equipment• Backup systems (Barracuda, Veeam)• Acronis and other imaging software• Office 365 administration• Comcast VoiceEdge phone system administration