Christopher C. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Seamlessly integrating five e-commerce organizations into the Indie Vinyl Den LLC network, focusing on enhancing platform scalability, diversifying, and expanding into international marketplaces. Leading all technical initiatives including infrastructure, application, cybersecurity, AI, and cloud computing.• Improving Search Engine Optimization, boosting sales by an average of 62% annually and realizing a profit margin increase of 17% over the past three years.• Steering a diverse portfolio of infrastructure and application projects, concentrating on innovative strategic solutions that bolster operational excellence, drive digital transformation, streamline business processes, and increase customer engagement and satisfaction.• Implementing ITIL best practices to enhance service management and support processes, improving service quality.• Mentor and coach team members on Agile and project management practices, fostering a culture of continuous improvement.

Atlanta, Ga

• Achieved an 87% on-time and within-budget delivery rate, leading to a 22% increase in customer satisfaction.• Engineered a sophisticated campaign automation system within Dynamics 365, enabling comprehensive planning, execution, tracking, and multi-channel analysis of marketing campaigns.• Managed cloud and virtual technology initiatives to streamline data storage, sharing, and security for international operations.• Partnered with cyber domain managers and subject matter experts to develop program strategy, design, and metrics.• Oversaw risk management plans and performance monitoring to ensure benefits realization. Directed teams, analyzed program variances, and created action plans to mitigate issues.

Atlanta, Georgia, United States

• Directed large scale digital transformation projects, collaborating with a diverse, international, cross-functional team.• Collaborated and liaised with cross-disciplinary business units to design and deploy scalable applications, yielding a 32% reduction in processing time and realizing annual savings of $4.1M.• Enhanced and re-engineered infrastructure for a Fortune 500 corporation, achieving risk mitigation and ensuring optimal ROI (Return on Investment).• Facilitated Scrum ceremonies and coached teams on Agile practices, improving development and marketing team productivity and collaboration.• Expedited the marketing division's digital transformation using contemporary tools and PMO protocols, decreasing project timelines by 33% and uplifting client engagement and satisfaction metrics.

• Successfully executed Microsoft 365 migration for 1,200 locations and implemented cloud computing solutions, leveraging tools like Azure and AWS, across 12 critical business sectors.• Strategically migrated point-of-sale (POS) software deployed scalable infrastructure, and optimized user interfaces (UI), which led to a 27% decrease in call center volume and a 34% reduction in system downtime.• Achieved $12M in annual savings by fortifying vendor management, optimizing procurement strategies, and consistently upholding service-level agreements (SLAs).• Managed complex transition to Microsoft Dynamics 365 and upgrade initiatives, collaborating with a multifaceted international, and interdisciplinary team.

Atlanta, Ga

• Guided strategic SaaS implementations that diversified service offerings and expanded the client base, resulting in a $7M revenue boost.• Championed project team mentorship and ensured budget and project scope adherence, yielding $1.5M in savings across 22 projects within a year.• Orchestrated transitioning a traditional development team to Agile Scrum methodologies, enhancing agility and trimming cycle times by 18%.

Greater Atlanta Area

• Highlighted an unwavering commitment to value-based care and service excellence, elevating customer experiences through the adept management of pivotal accounts in Healthcare Revenue Cycle Management, Diagnostic Imaging, Patient Access Management, Financial Payment Systems, and Medicare/Medicaid Compliance.• Managed the performance of the top 5 revenue-driving accounts, leading to a robust 22% revenue increment for the enterprise.• Immersed in niche domains like Healthcare Revenue Cycle Management, Diagnostic Imaging, and Medicare/Medicaid Compliance to engineer customized solutions tailored to multifaceted client demands.

Greater Atlanta Area

• Coordinated operational efficiency and cost optimization across healthcare facilities in the US and Canada using data-driven analytics. Leveraged Healthcare IT and Dictation implementation expertise to seamlessly integrate both traditional and voice recognition transcription services.• Boosted project efficiency, slashing timelines by 31% through strategic management and agile methodologies of a virtual team consisting of five operational and technical professionals.• Oversaw virtual teams of 10 to 25 domain experts, consistently managing budgets ranging from $500,000 to $1 million, ensuring ROI and stakeholder satisfaction.