Support Technician
Current
Sep 2021 - Present
AeroLeads people directory · profile
Cedric D. Email & Phone Number
Technicien Support chez Incom SA
at
INCOM SA
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Technicien Support chez Incom SA
Location
Caen, Normandy, France
Company size
Who is Cedric D.? Overview
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Quick answer
Cedric D. is listed as Technicien Support chez Incom SA at INCOM SA, a company with 24 employees, based in Caen, Normandy, France. AeroLeads shows a matched LinkedIn profile for Cedric D..
Cedric D. previously worked as Support Technician at Incom Sa and Customer Service Representative at Adventiel. Cedric D. holds Higher National Diploma (Hnd) In Information Technology, It, Network, Software, Hardware. from Cfob.
Company email context
Email format at INCOM SA
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INCOM SA
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Profile bio
About Cedric D.
Cedric D. is a Technicien Support chez Incom SA at INCOM SA. He possess expertise in social media, customer relations, streaming organisation, partner management, brand development and 28 more skills. He is proficient in English.
Listed skills include Social Media, Customer Relations, Streaming Organisation, Partner Management, and 29 others.
Current workplace
Cedric D.'s current company
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Incom Sa
11 roles
Cedric D. work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
Aug 2018 - Sep 2021
Product Community Manager
Product Community Manager for Orcs Must Die! Unchained+ French Community Manager for AION and HEX Shards of fate===Product Community Management- Responsible for communication between product team and Community Management Team- Working on communication and community improvement for productWork with PR and Marketing:- Worked with pr and marketing team on.
Aug 2016 - Dec 2016
French Community Manager
French Community Manager on AION, HEX TCG, Orcs Must Die! UnchainedWork with PR and Marketing:- Worked with pr and marketing team on international events (https://www.hextcg.com/100K/)- Press tours organisation in collaboration with PR- Spokesperson for the product in local territory- Management of communication with influencers- Talent.
Nov 2011 - Dec 2016
Product Community Management
Product Community Manager for AION+ French Community Manager for HEX Shards of fate, Orcs Must Die! Unchained===- Responsible for communication between product team and Community Management Team- Cooperation with fan sites, marketing, recruiting of key players- Team Management on different projects (Community Representatives)- Community engagement on.
Jun 2015 - Jul 2016
French Community Manager
Dec 2010 - Nov 2011
Community Manager
Jul 2007 - Feb 2010
Project Manager
Management of Team Leaders and technical support representatives.Review & analyse operational performance.Ensuring the service level.Improvement customer satisfaction.Efficiencies and productivity against the needs of the business.Implement and execute Human Resources procedures and policies.Support achievement and maintenance of ISO.Challenges’ management.
Dec 2006 - Jul 2007
Team Leader
Team management of 12-16 technical support representatives.Team management of 8 mentors (Technical Experts).Standing ManagerReview & analyse operational performance.Ensuring the service level.Improvement customer satisfaction.Efficiencies and productivity against the needs of the business.Implement and execute Human Resources procedures and.
Nov 2005 - Dec 2006
Technical Support Representative
Team OSG, Xerox, Dublin, Ireland.Handling customers’ calls.Deal with customers’ technical problems by phone and e-mail.Assign field’s technician when necessary.Escalation to Level 2 (Software).New starters’ formation, (Buddy Upper).Workshop with new starters.Deal with process’ (and other) questions from colleagues.Use the CustomView Director (Phone.
Nov 2004 - Oct 2005
Technical Support Representative
Handling customers’ calls.Deal with customers’ technical problems by phone and e-mail. (Internet, IT, Network, Software)Escalation to Level 2.Deal with process’ (and other) questions from colleagues.
May 2002 - Jul 2004
Team & coworkers
Colleagues at INCOM SA
Other employees you can reach at incom-sa.fr. View company contacts for 24 employees →
FM
Francois Marie
Colleague at Incom SaBellengreville, Normandy, France, France
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SP
Sallier-Grenier Patrice
Colleague at Incom SaFrance, France
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EL
Eric Louis Dit Picard
Colleague at Incom SaGreater Grenoble Metropolitan Area, France
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JC
Julien Coppens
Colleague at Incom SaCaen, Normandy, France, France
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EK
Eya Khemiri
Colleague at Incom SaManouba, Tunisia, Tunisia
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HL
Henri Léone
Colleague at Incom SaFrance, France
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IB
Ingrid Biewer
Colleague at Incom SaBarraux, Auvergne-Rhône-Alpes, France, France
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FC
Fabien Couché
Colleague at Incom SaHérouville-St-Clair, Normandy, France, France
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EL
Estelle Lefebvre
Colleague at Incom SaUssy, Normandy, France, France
View →
IF
Isabelle Falco
Colleague at Incom SaGreater Le Havre Area, France
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Francois Marie
Colleague at Incom SaBellengreville, Normandy, France, France
View →
SP
Sallier-Grenier Patrice
Colleague at Incom SaFrance, France
View →
EL
Eric Louis Dit Picard
Colleague at Incom SaGreater Grenoble Metropolitan Area, France
View →
JC
Julien Coppens
Colleague at Incom SaCaen, Normandy, France, France
View →
EK
Eya Khemiri
Colleague at Incom SaManouba, Tunisia, Tunisia
View →
HL
Henri Léone
Colleague at Incom SaFrance, France
View →
IB
Ingrid Biewer
Colleague at Incom SaBarraux, Auvergne-Rhône-Alpes, France, France
View →
FC
Fabien Couché
Colleague at Incom SaHérouville-St-Clair, Normandy, France, France
View →
EL
Estelle Lefebvre
Colleague at Incom SaUssy, Normandy, France, France
View →
IF
Isabelle Falco
Colleague at Incom SaGreater Le Havre Area, France
View →
3 education records
Cedric D. education
Higher National Diploma (Hnd) In Information Technology, It, Network, Software, Hardware.
Cfob
First Year Applied Languages In English, English
French Baccalaureate (Speciality It), It
Lycée Jean Rostand
FAQ
Frequently asked questions about Cedric D.
Quick answers generated from the profile data available on this page.
What company does Cedric D. work for?
Cedric D. works for INCOM SA.
What is Cedric D.'s role at INCOM SA?
Cedric D. is listed as Technicien Support chez Incom SA at INCOM SA.
Where is Cedric D. based?
Cedric D. is based in Caen, Normandy, France while working with INCOM SA.
What companies has Cedric D. worked for?
Cedric D. has worked for Incom Sa, Adventiel, Gameforge, Gamania Digital Entertainment, and Gala Networks Europe Ltd..
Who are Cedric D.'s colleagues at INCOM SA?
Cedric D.'s colleagues at INCOM SA include Francois Marie, Sallier-Grenier Patrice, Eric Louis Dit Picard, Julien Coppens, and Eya Khemiri.
How can I contact Cedric D.?
You can use AeroLeads to view verified contact signals for Cedric D. at INCOM SA, including work email, phone, and LinkedIn data when available.
What schools did Cedric D. attend?
Cedric D. holds Higher National Diploma (Hnd) In Information Technology, It, Network, Software, Hardware. from Cfob.
What skills is Cedric D. known for?
Cedric D. is listed with skills including Social Media, Customer Relations, Streaming Organisation, Partner Management, Brand Development, Mmo, Scada, and Windows.
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