Product Community Manager for Orcs Must Die! Unchained+ French Community Manager for AION and HEX Shards of fate===Product Community Management- Responsible for communication between product team and Community Management Team- Working on communication and community improvement for productWork with PR and Marketing:- Worked with pr and marketing team on live and international events (https://www.hextcg.com/100K/)- Press tours organisation in collaboration with PR- Spokesperson for the product in local territory- Management of communication with influencers- Talent coordinationStreams- Streams organisation and participation- Coordination of promotional live streams- Reporting on KPIs- Management of communication with streaming partnersCommunity Management:- Community gathering- Day-to-day contact with fans (social networks, community email, events…)- Team Management on different projects (Community Representatives)- Community engagement on Social Medias, forum

French Community Manager on AION, HEX TCG, Orcs Must Die! UnchainedWork with PR and Marketing:- Worked with pr and marketing team on international events (https://www.hextcg.com/100K/)- Press tours organisation in collaboration with PR- Spokesperson for the product in local territory- Management of communication with influencers- Talent coordinationStreams- Streams organisation and participation- Coordination of promotional live streams- Reporting on KPIs- Management of communication with streaming partnersCommunity Management:- Community gathering- Day-to-day contact with fans (social networks, community email, events…)- Team Management on different projects (Community Representatives)- Community engagement on Social Medias, forum

Product Community Manager for AION+ French Community Manager for HEX Shards of fate, Orcs Must Die! Unchained===- Responsible for communication between product team and Community Management Team- Cooperation with fan sites, marketing, recruiting of key players- Team Management on different projects (Community Representatives)- Community engagement on Social Medias, forum- Creating strategies for Marketing, PR- Management of partnerships in cooperation with Marketing for French market- Management of Esport's Events and Partners- Cooperation with fan sites, marketing, recruiting of key players- Management of Press Tours in cooperation with PR Department

Management of Team Leaders and technical support representatives.Review & analyse operational performance.Ensuring the service level.Improvement customer satisfaction.Efficiencies and productivity against the needs of the business.Implement and execute Human Resources procedures and policies.Support achievement and maintenance of ISO.Challenges’ management.

Team management of 12-16 technical support representatives.Team management of 8 mentors (Technical Experts).Standing ManagerReview & analyse operational performance.Ensuring the service level.Improvement customer satisfaction.Efficiencies and productivity against the needs of the business.Implement and execute Human Resources procedures and policies.Support achievement and maintenance of ISO.Challenges’ management.

Team OSG, Xerox, Dublin, Ireland.Handling customers’ calls.Deal with customers’ technical problems by phone and e-mail.Assign field’s technician when necessary.Escalation to Level 2 (Software).New starters’ formation, (Buddy Upper).Workshop with new starters.Deal with process’ (and other) questions from colleagues.Use the CustomView Director (Phone Controls View for every agent).

Handling customers’ calls.Deal with customers’ technical problems by phone and e-mail. (Internet, IT, Network, Software)Escalation to Level 2.Deal with process’ (and other) questions from colleagues.