Crystal Smith Email & Phone Number

Kansas City, Missouri

Training | Software testing | Manufacturing resource software | Software conversion & testing | Inter-departmental collaboration | Process refinement

Oklahoma City, Oklahoma Area

Operations improvement | Talent development | B2C engagement

Oklahoma City, Oklahoma Area

o Led lane 2 clusters of 30+ team members to ensure all safety procedures are followed o Encouraged positive attitudes by maintaining my own and keeping a calm mindset through a fast-paced environment o Assisted area managers with daily tasks and processes such as Time-on-Task and audits o Trained in problem solve to efficiently determine whether a package can continue onto the customer, or a replacement needs to be ordered o Decreased problem solve volume by educating and assisting ambassadors and associates how to properly identify correct departmental packages

Bob Howard Toyota

o Cross-trained in competitive sales-driven dealership departments between Parts, Service, and Saleso Prepared 10+ time-sensitive reports daily to update and advise customers on vehicle status, concerns, and warranty offeringso Conducted essential review of vehicle malfunctions to assist other departments in finding the solutiono Maintained excellent Customer Service Inquiry scores of 90% or greater over 6 months spent in Serviceo Trained in new vehicle technology and customer rapport building to meet the needs of the customer and increase sales