Christina Devincenzo Email & Phone Number

North Carolina, United States

Presently, I am working the same role and duties as described under PartnerHero, as this is a contracted job who is partnered with the BPO PartnerHero.

North Carolina, United States

-Employment under PartnerHero BPO, contracted for support work within their partner which is a therapy and mental health platform called Headway-With Headway, provide specialized support to both mental health clinicians and patients to ensure they have a smooth usage of the platform to host, attend, be paid accurately, and be billed accurately for therapy sessions-Initially hired as Tiers I-II support specialist, was chosen by leadership for upskilling to Tier III within 3 months of hiring-Provide insurance verifications by accessing over a dozen online insurance portals to obtain patients’ insurance plan data and claims data. This is to confirm eligibility and benefits information as well as keeping patients’ data updated within Headway’s system to reflect coverage updates-Act as liaison between users and other cross-functional internal teams by using Slack and Shortcut. Other teams are: Technical Support to ensure bugs are reported, resolved, and conveyed to all relevant parties once completed; Credentialing Team to ensure clinicians’ legal forms are valid and updated when needed; Growth Team to facilitate provider’s inquiries about onboarding-Safeguard clinician and patient security by following all HIPAA compliance protocol and prevent PHI mishandling on all platforms and programs used.-Abide by all policies of both the BPO PartnerHero and contracted partner, Headway. Including, but not limited to, attending all meetings, completion of all available trainings, keeping up to date with all mass communications particularly those pertaining to SOPs, and self-monitoring and tracking the minutes of my scheduled time to compile metrics of self-productivity-Work independently to navigate multiple self-serve databases for locating answers, updates, SOPs, policies, and documentation regarding all support matters for Headway

In September 2023, Threecolts Group Inc. acquired InventoryLab.Presently, I am working the same role and duties as I was when InventoryLab was independently-owned.

- Provide tailored customer support to e-commerce sellers who utilize InventoryLab's SaaS product to maintain their selling businesses- Assist via email, live chat, forum posts, social media posts, and occasionally via remote share access for specific technical support- Provide troubleshooting steps and assistance for technical issues- Write detailed bug reports regarding software bugs and performance issues in order to escalate to software teams. Additionally follow up on bug reports to act as a bridge between customers and software teams.- Assist in maintaining and verifying multiple internal and customer-facing knowledge bases for information-sharing amongst staff, improving the customer experience, and staying up to date on software updates/releases

Greensboro, North Carolina, United States

- Worked as a baker in a high-volume, gourmet dessert bakery- Cross-trained across multiple sectors of the kitchen to grow in knowledge, skills, and technique- Daily roles included: managing multiple industrial ovens simultaneously; mixing all products from scratch; learning to mix and bake vegan, gluten-free, and other specialty items; and completing high quantities of goods for large catering orders- Acted as lead for smaller kitchen cohorts to organize daily and weekly lists of duties- Assisted with diagnostics and maintenance of bakery equipment and machinery, and reporting equipment repairs to management when necessary- Ensured daily deliveries match order invoices and report discrepancies to management for accurate billing

Greensboro, North Carolina, United States

- Served independent and assisted living residents in a fine-dining, country club experience- Assisted daily with prepping, plating, and expediting meals from a full kitchen; providing 3-course meal table service; taking reservations and meal orders both in person and over the phone; and keeping track of residents' monthly meal plan balances.- Memorized a rotating and seasonal menu to best facilitate service to residents based on preferences and dietary needs

Associate Of Arts - Aa, General Studies

Graduated with Honors, meeting requirements for the Dean's List across all semesters.

Education record

Activities and Societies: Junior Classical League National Honors Society National Art Honors Society AP Course involvement