Charl'S Daniel Belgado Email & Phone Number

Port Coquitlam, British Columbia, Canada

• providing support and maintaining satisfactory customer service during dispatches or field visits• performing diagnostics tests to identify technical issues and develop effective solutions• handling on-site repairs, test tasks, and installations• documenting processes to ensure proper record keeping and produce detailed service reports• working with clients' technical teams and sharing relevant information across the organization to build positive relationships with colleagues and clients• working according to customers' requirements to suggest suitable recommendations• building a sustainable business with customers to promote repeat business• following all safety and standard protocols and policies when performing tasks• responding promptly to customers' problems and making equipment recommendations to customers• operating machinery and vehicles safely• checking and updating databases and field automation systems• tracking work progression• improving customer experience by leveraging creativity to investigate complaints, identify effective resolutions, and suggest suitable operating techniques that ensure system enhancement

Vancouver, British Columbia, Canada

• Lead a team of glaziers to ensure accurate installation of commercial glass products.• Installed and repaired commercial glass products such as windows, doors, and skylights.• Followed blueprints and other specifications to determine glass requirements.• Installed glass products in accordance with applicable regulations and standards.• Read blueprints to determine glass requirements and measurements• Utilized power tools and other hand tools to complete jobs.• Repaired and maintained existing commercial glass products.• Ensured a safe work environment by adhering to safety protocols.• Participate in the ordering and management of materials and tools.• Schedule and coordinate jobs to ensure timely completion.

Burnaby, British Columbia, Canada

• Coordinate daily shipments and ensure trucks are loaded and unloaded on time.• Negotiate rates with carriers and other transportation/logistics providers.• Track shipments and update customers on the status of their deliveries.• Monitor trucks and ensure that drivers are following safety regulations.• Respond to inquiries from customers regarding their deliveries.• Create reports on delivery performance and any delays.

Vancouver, British Columbia, Canada

• Coordinated with customers to ensure customer satisfaction• Prepared and submitted export documents and customs clearance• Resolved customer complaints in a timely and efficient manner• Assisted in vessel chartering, cargo planning and tracking• Monitored and updated shipping records• Developed and implemented procedures for efficient Ocean Traffic operations• Assisted in training new employees on Ocean Traffic procedures• Schedule vessel charters and cargo movements

British Columbia, Canada

• Managed day-to-day operations of a large cellular phone store, including staff scheduling, customer service, sales and inventory management.• Developed and implemented comprehensive training programs for new employees.• Trained sales staff on the latest product features and benefits.• Generated sales growth through promotional programs and aggressive sales tactics.• Resolved customer complaints and ensured customer satisfaction.• Maintained precise inventory records and updated product information.• Implemented policies and procedures to ensure compliance with company standards.• Maintained a clean and organized store to ensure customer safety and satisfaction.• Monitored sales performance and took corrective action when necessary.• Assisted customers in selecting the most appropriate products and services.• Developed and managed the store budget.

Vancouver, Canada Area

Vancouver, Canada Area

-Trained and developed reseller store teams on effectively selling Apple hardware, software, and accessories, enhancing their product knowledge and sales techniques.-Analyzed and reported on business performance, identifying trends and opportunities to drive growth and improve strategies.-Delivered exceptional customer service through professionalism and in-depth product expertise, resulting in increased customer satisfaction and loyalty.-Created and optimized business plans to align with company goals, driving measurable results and enhancing operational efficiency.

Robson & Granville

•Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted. Inspire customers by showing them what’s possible with technology. •Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals. •Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer shopping experience. •Maintain your department’s merchandising and readiness to serve customers. Back up the sales team for phone and store pickup. •Perform other duties as assigned. •Knowledge transfer and training of peers on Microsoft products. Be an advocate for Microsoft products.

Bridgeport

• Diagnose and troubleshoot a variety of computer systems, networks, and peripherals.• Install and configure computer hardware and software.• Assist customers with technical support and customer service issues• Hardware installation and troubleshooting• Operating system configuration and maintenance• Network installation and setup• Printer and peripheral setup and maintenance• Technical support and customer service• Network troubleshooting• Virus and malware removal• Database management• Data backup and recovery• Software installation and updates

Bridgeport

-Maintaining and organizing the department-Assists and help customers decide and conclude the proper products they need to purchase-Maintain and create good customer service -Helping with training and development -Handling complaints -Ordering Stock -Reporting to senior level management-Apply Merchandising Skills and Standards

Bridgeport

-Maintaining and organizing the department-Assists and help customers decide and conclude the proper products they need to purchase-Maintain and create good customer service -Helping with training and development -Handling complaints -Ordering Stock -Reporting to senior level management-Organizing Schedules for customers appointment in Car Installation-Attending ASW(Advance Retail Workshop) and communicate it with the team-Apply Merchandising Skills and Standards-Training new sales associates

Bridgeport

-Ensuring proper level of stock is maintained-Executing Plan-o-gram in a timely manner producing Outstanding Results-Stocking and front facing products-Perform Sign Audits as well as printing price tags for merchandise-Audits performed on a regular basis as well as Full Count and resolve issues that may arise as a result of these audits.-Solve problems at the store level in order to maintain standards established by the company-Work with a team to finish task more efficiently in a timely matter as well as coordinating these with direct supervisors-Able to multitask to ensure customers satisfaction while in the sales floor.-Operating and handling Walkie Pallet Stacker, Pallet Truck, WAVE (Work Assist Vehicle)-Shipping and Receiving Products as well as Customer Units-Maintaining and organizing Product Warehouse and Product Rooms.-Installing and troubleshooting security modules and alarm for DEMO products as well as security devices for products (Alpha Cases, Alpha Key and Spider Wraps).-Helping Customers load products in their respective vehicle.

Level 2, Glazing

Diploma, Computer Science

Education record

High-school