Chad Dillerud Email & Phone Number

Minneaplis

I'm excited to announce that I've joined Gamer Packaging as their IT Manager in Minneapolis! Looking forward to leveraging my experience in IT operations and service delivery to support and enhance the organization's technology initiatives. Here's to new opportunities and challenges! #NewRole #ITManager #Minneapolis

Rogers, Minnesota, United States

Minneapolis, Minnesota, United States

As the operational leader reporting to the Director of Technology and Engineering, I direct the Atomic Data Professional Services and Engineering team. My role involves driving operational excellence and optimizing B2B ITaaS solutions for a diverse clientele, including SMBs, Enterprise, and clients in Game Day Technologies.Direct a dynamic and high-performing team comprising highly skilled systems engineers to ensure optimal performance and successful project execution to the highest of client satisfaction. Facilitate the recruiting, onboarding and training of systems engineering team members, equipping them with the skills to operate seamlessly across the complete technological stack of client environments. Oversee resource management for incident escalations originating from our NOC, while also managing cross-collaboration project tasks related to maintenance, migrations, patching, data resiliency, security remediation, and hardware/software deployment.

United States

Manager of Global Data Recovery Operations Ontrack Data Recovery, Eden Prairie, MN | June 2015–Sept 2022 Strategic support liaison reporting to the Director of Data Recovery Operations. Responsible for operations management and KPI performance across 3 domestic and 12 international data recovery facilities employing 40+ highly skilled data recovery engineers. Optimized data recovery processes and procedures across diverse geographic locations post-acquisitions, implementing essential adjustments in operations and resource allocation to ensure both optimal efficiency and robust quality assurance. Directed resource management efforts, resulting in a notable 19% reduction in spare parts attrition through the implementation of enhanced SQL data management tools. Maintained an exceptionally low staff turnover rate of less than 1% through team building, continuous improvement, and mentorship. Led global initiatives with a focus on enhancing data recovery success rates, work in progress efficiency, average price per job improvements, and quality assurance standards. Optimized cleanroom productivity by 33% year over year as well as increased recovery success rates by 7%. Utilized a data-driven approach in designing and implementing impactful metrics and KPIs. Played a pivotal role in recruiting and mentoring future global operations leaders, who now skillfully manage operations for Ontrack around the globe.

Secaucus, New Jersey, United States

Operations Manager, NYC Ontrack Data Recovery, Secaucus, NJ (Sept 1998-May 2015) Directed data recovery operations in the NYC metro area, overseeing budgeting, facility buildout, and ensuring streamlined and profitable sales and engineering operations in a new geography. Effectively recruited, hired, and orchestrated the management of a high-performing team including sales, support, engineering and administration. Over a span of four-plus years, the expansion of operations resulted in Ontrack Data Recovery NYC becoming the second-largest data recovery lab operated by Ontrack globally, growing the team by over 350% in this period.

Eden Prairie, Minnesota, United States

Executed advanced data recovery services with a focus on failing mechanical hard drives and diverse media types. Proficient in analyzing logical system structures across various operating system platforms, with expertise in navigating both proprietary and third-party data recovery tools. Collaborated with R&D and development teams to contribute to proprietary data recovery tools and utilities. Consistently achieved 40-60 data recovery jobs per week with exceptional success rates that met or exceeded team objectives.