Kissel Lee Email & Phone Number

Minneapolis, Minnesota, United States

Downey, California

Customer service and order management, focus on building customer relationships and providing high quality of customer experience by receiving and responding to customer inquiries via program channels ( i.e.Salesforce , eCommerce, etc.) . Work directly with customers and sales professional as main source for Veritiv products, services, and problem solution. Provide timely order acceptance base on corporate policy and procedure and full order management cycle in the packaging and facility solutions segment.

San Marino, California

Execute curriculum and presentation of various youth recreation programs. Contribute to community outreach efforts and teach courses to youth. Successfully collaborate with various inter-departmental group, recreation team personnel, and parents to develop, plan and execute youth targeted activities and city-wide special events. Key Accomplishments:• Present the content and lead the teaching for “Fun with Phonics and Math” for children between the ages of four and seven• Grew program from two to 10 students that are mentored and tutored in a classroom setting to improve fundamentals and progress for math and reading• Accurately and graciously respond to community member’s inquiries, client and customer service issues and requests for information from external parties on involvement

Chino,Ca

• Managed projects for the Marketing & Creative divisions within Madame Madeline, LLC, including build out of a physical showroom for the multi-brand online retail store• Managed the budget for the showroom project through a detailed Excel spreadsheet• Cost analysis for different creative avenues to present the most cost-effective and viable option • Managed project timeline and communications with key stakeholders through Basecamp application.

Beverly Hills,Ca

•Managed and Develop 5+ retail associates•2014-2015 annual sales volume of $3.5M, which exceeded sales expectations by 24%•Developed and implemented business strategies with Senior Management to enhance store objectives/goals•Cross-functional collaboration with Senior Management, Buyers, Vendors, Operations, Marketing, PR, Human Resources, and Loss Prevention to maximize departmental efficiency and overall store success•Customer retention, including monitoring e-receipts, customer surveys, providing personalized customer service via phone calls, emails, and texts, while answering product-related inquiries, and resolving customer complaints and issues in a timely mannerinventory management, including monitoring inventory levels, communicating with buyers on replenishment needs•Training: Conducted individual training for new hires on POS systems, retail floor procedures, and technical programs (i.e. software, apps)• Planned and executed promotional events •Collaborative strategic planning with sales associates to increase departmental productivity through training, development, evaluation and established measures of accountability•Sales Analysis: Analyzed daily, weekly, monthly, quarterly and annual sales figures/reports, tracked key vendor sell through reports, monitored ROI•Partnered with vendors on ideas, opportunities, market trend recommendations and conducted product presentations for out of home base associates as an incentive to generate revenue•Kept updated information on industry, competitors and market business trends, implementing acquired knowledge to new opportunities to increase productivity, profit, and growth•Recognized by Intimate Apparel division for “Best out of Home Base Engagement”•Received numerous monthly awards for Department with the “Highest Percent of Perfect Tens” from customer services surveys.

Beverly Hills,Ca

● Managed and Develop 22+ Sale Associates●Annual sales volume of $25M ●Responsible for assisting Department Manager with customer service, retention tools, focus program, staff development, merchandise presentation, selling events, sales promotion and stockroom controls●Performed administrative support; answering phones, filing, order supplies, timekeeping, scheduling, courier deliveries for distribution, and handled time sensitive documentation and training●Acted liaison between department manager and cross functional team; Operations, PR/Marketing, and Human Resources, and Loss Prevention to execute project task.●Planned, executed, and coordinated department promotional events, trunk shows, and personal appearances. ● Received division recognition for “Highest Achieved Sales Plan for Christian Louboutin Personal Appearance Event”, generated $452.0 sales revenue on a plan of $ 300.0●Maintained communication with Department Manager, Team Associates, and Merchants to keep the flow of product information, need, issues, current trends, and promotions●Supervised, reinforced, and monitor compliance with company policies and procedures. ●Organized and prioritized daily operational task; markdowns, negotiated vendor returns, transfers, and mark out of stock processes. Reviewed all new merchandise receipts and special orders against invoices.●Ensured that merchandise and floor presentation was consistently displayed to NM visual standards●Resolved deficiencies related to the store, employee, and customer services● Monitored sales associates productivity on CRM platforms ( e-receipts,customer surveys, iphone,ipad)●Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions●Responsible for tracking daily numbers and promotional event ROI

Beverly Hills,Ca

●Managed and Develop 17+ sale associates ●Annual Sales volume of $20M

Beverly Hills,Ca

●Managed and Develop 17+ Sale Associates ●Annual Sales volume of $13M

Beverly Hills ,Ca

• Promoted to Management Team•Led team of 10 Sales Associates • Annual Sales Volume of $10M •Assisted in achieving and exceeding the department productivity and sales goals•Provided managerial, operational, and administrative support to Department Manager

Beverly Hills,Ca

•Set up clients with NM wedding registry portal •Interacted directly with brides-to-be and their support groups to determine needs and style preferences in regards their gift registry •Responsible for managing client files, averaging 15-25 any given time.•Executed duties pertaining to client orders including writing purchase orders, confirming timely arrival of merchandise, and ensuring customer satisfaction.•Engages new customer with excellent customer services and built relationship for to maintain loyalty to our Gifs Department

Beverly Hills,Ca

•Achieved monthly sales productivity goals•Assisted customers with enquires – provide advice, styling tips and product knowledge •Resolve customer disputes to ensure customer satisfaction•Effectively process stock inventories

Beverly Hills,Ca

( Entry-Level for Management Development)•Set up and broke down Holiday shop •Responsible for keeping organized inventory and communicating replenishment request to Department Manager•Kept floor presentation up to NM merchandising standards •Provided excellent customers services•Assisted out home base associates with clients to build sales.

Bfa Program, Fashion Merchandising And Design

General Studies