Currently accepting assignments as writer, editor, proofreader.

Verifies and checks documents against current databases to pay owners of MetLife Life Insurance when their policies mature. Responds to written correspondence and collaborates with Annuities and other departments to ensure the necessary payment information is complete and accurate. Tracks progress of payments and follows up when necessary. Manages a changing workload and takes on overtime as needed.

Educated customers and agents with information about their individual disability policies. Connected customers with their claims agents. Assisted with payment and renewal of policies.

Research various online resources and databases to match and pay beneficiaries of life insurance policies for MetLife. Collaborate with Valuation and Processing departments to correct errors in beneficiary assignment and insure the proper amount is paid.

Manages employee benefit issues for Mercer's most complex client. Achieves solutions in a fast-paced work environment with expertise and empathy. Educates employees on core and voluntary benefits. Resolves issues with payroll and website support. Coordinates with Human Resources and insurance carriers for best outcomes. Licensed for health and life insurance in all fifty states.

Resolved provider and member issues and concerns related to claims, benefits, member eligibility and other health plan questions. Collaborated with Claims, Enrollment, Pharmacy and other internal departments to ensure excellence in customer support. Maintained patient confidentiality of medical information at all times.

Answered questions and concerns from applicants to medical, dental and veterinary schools. Exceeded customer expectations in a fast-paced call center environment. Promoted from an outside agent to an in-house representative position. Troubleshot potential problems with web-based applications including letters of reference, completion updates and billing inquiries.

​Valued research team player​ ​for legal consulting firm, strategic focus on w​​ebsite-based business development​​, technical fluency with Word, Excel and advanced Internet research.

Working at the first store in a U.S. airport authorized to sell Apple products. My responsibilities included connecting customers with the products they needed, as well as providing advice in handling any technological issues they might have had.

Researching news & information on the legal consulting industry, updating client databases and information on venture capital firms, and writing company profiles.Editing & proofreading marketing materials for Fortune 500 companies.

Organizing the collection to comply with ALA standards.